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Cratejoy - New SaaS Software

Cratejoy Reviews in April 2025: User Ratings, Pros & Cons

Streamline your ecommerce, simplify your success.

3.3

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Starts from $19/Month, also offers free forever plan

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Cratejoy Reviews & Ratings

3.3

Good

Based on 53 ratings & 145 reviews

Rating Distribution

Excellent

(58)

Very Good

(10)

Good

(6)

Poor

(2)

Terible

(69)

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Showing 101-110 out of 145

BL

br la

02/20/22

1 out of 5

Paid for 3 months in advance for bath…

Paid for 3 months in advance for bath and beauty products for my wife and after several emails and "chats" they decided not to take any action on my behalf. Crate Joy = Sad Crate

LL

Linda Lou

02/02/22

1 out of 5

Horrible customer service

I'd give negative stars if I could I ordered in November for the start of a 3 month subscription. Today not one month has arrived. Now that they have my money, two months of emails and website contact has netted no response. Please do not waste your time and money with this company.

LL

Linda Lou

02/02/22

1 out of 5

Horrible customer service

I'd give negative stars if I could I ordered in November for the start of a 3 month subscription. Today not one month has arrived. Now that they have my money, two months of emails and website contact has netted no response. Please do not waste your time and money with this company.

AH

Andy H

01/05/22

0 out of 5

"Site Littered with Fake Reviews, Overpriced Fees, Overcomplicated Software"

What do you like best about Cratejoy? Cratejoy is a great way to get visibility for a subscription business if you're new. The site offers PR opportunities as well for business owners, if you jump through all of their hoops to be featured.

DI

David I

06/07/21

2.5 out of 5

"If you like easy to use (or even functional) UX steer clear."

What do you like best about Cratejoy? It fills a critical niche in being one of the only services built around monthly recurring services. The Marketplace is a good selling tool too.

AU

Anonymous User

03/31/21

0 out of 5

"Terrible Company for Merchants"

What do you like best about Cratejoy? Literally nothing they take your payment and provide a terrible service. I have 4 subscription boxes with cratejoy and they have terrible service and a terrible support team.

LM

Lillyth M Schiller

08/31/20

3 out of 5

Cratejoy has a bit of a problem.

Cratejoy has a bit of a problem. They are a gathering place for companies to sell their subscription boxes through but they know almost nothing about these companies. At least not the two times I've had issues. When you have a problem and you cannot find a way to contact the company or you have contact information and they don't answer there is nothing Cratejoy can do. If their company had a bigger hand in the regulation of their 3rd party company's listings I could change my mind. ...

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AU

Anonymous User

08/08/20

0 out of 5

"Misleading fee structure, no transparency"

What do you like best about Cratejoy? The system that Cratejoy uses works well. Subscriptions were processed on a regular schedule and are pretty much hands off to maintain.

BW

Bethan Williams

04/22/20

3 out of 5

Not delivered - no response

I understand things can go wrong with delivery and I am grateful that I have now been refunded, however, customer service leaves much to be wanted for - I only received a reply after leaving a bad review on here (the one I am currently amending). Plus there is no tracking at all for delivery.

C

Customer

11/27/19

2 out of 5

Not good

There portal is nice to use but is an unfinished product that cannot fulfil many basic functions. I am not sure what they are charging for, have been spamming my customers without my consent and are unable to fix any of there many errors that cause loss of customers. Customer service slow and incompetent.