Cratejoy Reviews in February 2025: User Ratings, Pros & Cons

Cratejoy has been a fun for me!

Cratejoy has been a fun find as a 25-year-old working from home! I love getting little surprises each month that brighten my space and routine. There’s a box for everything—self-care, snacks, lifestyle—and it’s nice to have something just for me to look forward to. Definitely a great pick-me-up

Im a subscription box addict

Im a subscription box addict, and Cratejoy is a great place to discover new boxes! However, sometimes it can be tough to get help when I encounter an issue so I often just prefer to order from the brand's directly but still use Cratejoy as a discovery platform

Find an Independent Subscribing service, NOT Cratejoy

DO NOT USE CRATEJOY!!! They will bill you and then not send the merchandise. I, to be clear, subscribed to the Chic and Unique box, which is a seller within the huge Cratejoy bird's nest of bad management and the customer service (Chic and Unique) was WONDERFUL when there was a mixup. I got a full refund. The thing to do is go directly to the Chic and Unique website, which is run separately and stay the hell away from the Cratejoy Mothership which is run by pirates and robber barons.

NOT SO GREAT CRATEJOY.

If I could rate it less than a 1 I would. I ordered something for Mother’s Day, a one time purchase. I didn’t create an account but ended up having to to do so to try to cancel the next month. It wasn’t cancelled. I was charged for another “crate” . I have requested a cancellation on their website several times and nothing happens. Now they are attempting to charge me for another “crate”. It’s RIDICULOUS!!!

Something shady is going on

I used Cratejoy to get a Club Tac box. It showed up and was in a regular postal service box and not a Club Tac branded box and it turns out it was missing items. I ended up contacting Club Tac directly to see if what I received was correct and as I thought it was not. They could see my linked subscription from cratejoy but something shady is going on over at cratejoy and I did not receive what I should have received. Thankfully Club Tac is going to fix it and send me the correct items and ...

RIP OFF

This needs to be investigated and shut down. There is no way to cancel subscriptions through sellers. The seller directs you to email them or cancel through Cratejoy, however when you go to the Cratejoy site to cancel, no subscriptions are listed to even cancel. Next thing you know you have big charge for a subscription you didn't want. Don't do it. Not to mention- what was originally bought as a trial was not worth it at all!!!

Rip off book box subscription

I subscribed to Down the Rabbit Hole Book Box March 2024.It is supposed to be a monthly box. So far I have received one box. I paid for a six month subscription and am now out $300.00+ I have contacted Cratejoy about this, and was told to contact the seller about the problem. I have contacted the seller several times, and never received a reply from them. Of course, the cost of the subscription has already been charged and paid from my bank account. I am not sure what to do next. I suppose ...

I ordered a subscription from Cratejoy

I ordered a subscription from Cratejoy. I got 2 months delivered over 5 months. During that time I tried to contact Cratejoy to help in which they told me to get with the seller. In using their "contact seller" process, I never got a response from the seller. I finally requested a refund. Cratejoy gave me the refund, but shorted me 2 months. At that time Cratejoy basically said argue it with my bank. Really? I sent the complaint to BBB and they ignored them as well. You can see Cratejoy as ...

"Let's Paint Together" frustrated

I received the "let's paint together" subscription as a gift. Every month there is an issue. The first month I had to email Cratejoy for instructions to find the tutorial for my stamped tote bag. Not exactly painting in my book but it was cute. Your box isn't shipped from Cratejoy, it comes from Pop Shop America. Had a 2 month gap before the next box arrived. "Thank you for your patience while we were moving". Third box, no tutorial posted until 3 days after the box arrived and I had ...

Ordered Throttle box for my son for…

Ordered Throttle box for my son for Christmas paid $157.00 for 3 months and only received one box I have contacted the seller and Cratejoy and nothing has been resolved I received an email saying they saw I didn’t receive my boxes but they closed the ticket anyhow!! Seller won’t even respond to my messages Very dissatisfied!! Don’t buy it’s a scam!