Coupa Procurement Reviews in May 2025: User Ratings, Pros & Cons

I enjoy using Coupa despite having some minor flaws.

PROS: Before using Coupa, we do our procurement the old fashioned way through traditional phone calls, fax, and excel sheets. This process takes time to complete like weeks or months. I'm thankful for Coupa because we can purchase our supplies using one single platform. Besides its so easy to use because it's very similar to online shopping where you can add items directly into your cart. All I need to do is approve POs so the suppliers can process the transaction on their end. CONS: It ...

Coupa is way better than what I’ve been using before.

PROS: There is no need to invest in other platforms to meet our supply needs. Coupa can give you everything that you need without spending too much time ordering what your company needs and wants. CONS: Sometimes it undergoes system issues without giving us any heads up. You'll end up reprocessing all of your orders because it won't push through.

Coupa is way better than what I've been using before.

PROS & CONS What are the best aspects of this product? There is no need to invest in other platforms to meet our supply needs. Coupa can give you everything that you need without spending too much time ordering what your company needs and wants. What aspects are problematic or could work better? Sometimes it undergoes system issues without giving us any heads up. You'll end up reprocessing all of your orders because it won't push through. What specific problems in your company were solved ...

Coupa is a unique and independent platform that specializes in invoicing and supply management.

PROS: One of the best things that I appreciate about Coupa is its flexibility. Imagine the amount of workload that I have to deal with daily, and there are times that I have to bring some of my workloads at home. I am thankful that Coupa has remote and mobile access which is not being offered in other procurement software. Its functionality is way above average plus we were able to adapt to the system because we were able to customize it by using our terminologies and applying some of our ...

One of the most intuitive procurement tools that I’ve worked with.

PROS: I like the way Coupa is designed because it's smart and easy to figure out. Most of our employees are using it to procure office items and expedite the process and I'm getting a lot of positive feedback in return. With Coupa, department heads can place direct online orders to our suppliers but Procurement will always have the last say depending on the cost, quality, quality and other additional factors. CONS: Coupa needs to work harder to improve their reporting features. I want ...

One of the most intuitive procurement tools that I've worked with.

PROS & CONS What are the best aspects of this product? I like the way Coupa is designed because it's smart and easy to figure out. Most of our employees are using it to procure office items and expedite the process and I'm getting a lot of positive feedback in return. With Coupa, department heads can place direct online orders to our suppliers but Procurement will always have the last say depending on the cost, quality, quality and other additional factors. What aspects are problematic or ...

Coupa is very powerful, intelligent and encourages people to work smart.

PROS: I am relatively new to Coupa so I can say that I am still learning more about the product. I want to thank them for training us on how the product works. I was able to analyze the benefits of transitioning into Coupa and how it affects our industry. I also had an opportunity to meet long time clients and heard about their experiences with Coupa. CONS: A lot of employees, including me, are struggling to learn the program. I'm happy that the company offered training classes, but it ...

I learned to use the app quickly plus my employees love it so much.

PROS: I was using a different platform for procurement before Coupa. I find Coupa very user-friendly plus, it is easy to integrate it with several third-party applications within the same platform. I think that will be a loyal customer of this product for a very long time. CONS: I'm having some issues regarding a few modules that are included in the platform. I've raised concerns with regards to fixed assets, and support told me that they are trying to fix things on the backend. Sometimes I ...

Quite challenging but it delivers exceptional results so I'm all for Coupa.

PROS & CONS What are the best aspects of this product? This platform comes with extensive product features that allow them to cater to all sorts of industries and various businesses. I appreciate that its capable of sending expenditure reports so all employees can see where the company is allocating its funds. Now that we have embraced Coupa into our company, our overall procurement workflow has improved What aspects are problematic or could work better? We experienced some minor issues ...

Quite challenging but it delivers exceptional results so I’m all for Coupa.

PROS: This platform comes with extensive product features that allow them to cater to all sorts of industries and various businesses. I appreciate that its capable of sending expenditure reports so all employees can see where the company is allocating its funds. Now that we have embraced Coupa into our company, our overall procurement workflow has improved CONS: We experienced some minor issues during the first few months after onboarding the product. Although it's not that concerning we ...