Cordless Reviews in February 2025: User Ratings, Pros & Cons

"Smooth and streamlined experience"

What do you like best about Cordless? Cordless is a great solution for calls. I especially like using it via browser where it provides a very easy-to-use yet feature-rich environment to make, receive and log calls. Reporting and tracking are aided by AI features as well as customizable manual options. The CS and engineering team are very attentive and provide rapid answers. Integrations with intercom and Ai summaries show promise. What do you dislike about Cordless? Occasional lag of a ...

"Super simple setup and works perfectly. Exactly what you need."

What do you like best about Cordless? Call quality is great and very easy to manage incoming conversations. Setting up our flows was done perfectly and the team are very happy to help with anything. Brilliant service and a great product to go along with it. What do you dislike about Cordless? There are limited integrations at the moment, but I know the team are working hard to bring these to the platform so create a complete CX view across multiple touchpoints and platforms. What problems ...

"Dynamic and diligent collaborators, that have provided us with an excellent service."

What do you like best about Cordless? They are very supportive of our goals as a company. They take feedback onboard and turn it into action. What do you dislike about Cordless? They are a new company, so are growing and need to be given a chance to do this. We have no complaints! What problems is Cordless solving and how is that benefiting you? They are allowing Curve to speak to our customers over the phone. They have also created IVR infrastructure that will soon allow us to route these ...

"Easy yet insightful platform for our CS team"

What do you like best about Cordless? The platform is very clean to use The transcripts make it a lot faster as a manager to review calls (although the transcript can sometimes be inaccurate!) What do you dislike about Cordless? Bugs that prevent calls coming through to online team members and cause them to come through to offline team members What problems is Cordless solving and how is that benefiting you? An easy platform for the CS team to receive inbound customer calls and also to make ...

"Cordless is super helpful!"

What do you like best about Cordless? Every time I have a question, the team is very quick to answer and help out. The team is always willing to jump on a call when needed and very reliable. What do you dislike about Cordless? I think the portal could be a bit more detailed and user friendly. What problems is Cordless solving and how is that benefiting you? Cordless provides transcripts of calls as well as a live phone line for customer experience.

"Brilliant!"

What do you like best about Cordless? Cordless is perfect for all our needs. The team are incredibly knowledgeable and helpful, they're always there to answer any questions and support our requests. What do you dislike about Cordless? This might sound cheesy but I honestly can't think of negatives! What problems is Cordless solving and how is that benefiting you? As a regulated business, we're required to have a telephone system (with call recording capabilities) for our customers to be ...

"A collaborative Experience"

What do you like best about Cordless? The team at Cirdless are very receptive to our needs and do their best to note them down and work on adapting to our requests where possible. They also communicate really well and ensure we're always lept in the loop. What do you dislike about Cordless? Won't call it a downside as they are working tirelessly to build our requests anyway, but they haven't integrated well lots of of software yet, especially ours which is Kustomer What problems is Cordless ...

"Ideal solution to our international growing problem"

What do you like best about Cordless? We are in the early days of scalling our solution across multiple countries. Cordless has provide a simple to use solution that makes connecting to our customers a breeze. The ability to review transcripts, create call journeys and manage team access in a simple to use interface, has been ideal. Not to mention the team at cordless were super supportive during our onboarding journey and continue to provide quick and personal support when questions ...

"Strong platform that is quickly improving"

What do you like best about Cordless? Cordless is great for managing CSR team's call volume. We have thousands of weekly visitors and hundreds of weekly calls, the Cordless system allows me to create a flow to manage all of this while integrating with my other tools. What do you dislike about Cordless? Cordless is new and has some growing pains, but this also means they're responsive and reactive to any changes that need to be made. What problems is Cordless solving and how is that ...

"Excellent product, highly recommend it."

What do you like best about Cordless? Perfect sound, the amazing team that is always happy to step up if there is an issue and solve it in no time. The best solution for your business. What do you dislike about Cordless? We never had any issues, so we cannot share any dislikes. What problems is Cordless solving and how is that benefiting you? Our Support team is using Cordless for calls, and I can say that the sound quality is excellent, easy to use, and we can always extract a lot of data ...