Copper (ProsperWorks CRM) Reviews in April 2025: User Ratings, Pros & Cons

The Goldilocks of CRMs

What do you like best? Ease of use, simplicity yet power, customization, integration with Android and cloud-based access...and that it's the right fit for my small business. What do you dislike? There's very little that I don't like about Copper. Perhaps the name and brand could be improved. :) What problems are you solving with the product? What benefits have you realized? I'm a presentation specialist / consultant with a long history of finding the perfect CRM tool to ...

Great CRM for G Suite users

What do you like best? The tight integration with G Suite - email, documents and calendar in particular - makes PW a breeze to work with for G Suite users. When an email from a new contact hits your inbox, it can be added automatically to PW with all the necessary information - contact details, company description, social links etc. - all filled in automatically. What do you dislike? The general reporting is not up to the standard of the rest of the solution. There is access to a ...

Best CRM I've used.

What do you like best? The most helpful thing with Copper for me is how easily and efficiently it works with my Gmail account. What do you dislike? I haven't found too much that I dislike with Copper yet. It is a very user friendly CRM and I've used everything from a custom built CRM to SalesForce to Microsoft Dynamics and Copper is the most user friendly I've used so far. Recommendations to others considering the product: If you are working remotely, this is a no brainer. ...

Gmail integration is a great time saver

What do you like best? I use Copper directly in my web interface Gmail account for my business. It's very easy to handle tasks, emails, edit details in records and use email templates. What do you dislike? It would be nice to have more templates and email tracking in the base plan. What problems are you solving with the product? What benefits have you realized? I keep track of all opportunities, communication with leads and customers.

Customization, Easy, Flexable

What do you like best? The customization options and flexibility are largely endless. They support you receive from them is quick, easy to follow, and often teaches you more about the systems. You can build out a ticketing system with some easy to find formulas, and the reporting options are flexible and can provide so much information about individual pipelines, company types etc. (Copper and integrations). The automation you can create as well can take a lot of work off you and your ...

Simple Is Better Than Complex!

What do you like best? Simplicity. That is the key to success in this complex world. Copper is simple and it plays well with the Google infrastructure. What do you dislike? So far, so good. Haven't found any dislikes! Recommendations to others considering the product: Go for it! You won't be disappointed! What problems are you solving with the product? What benefits have you realized? Shared access for our virtual team spanning all of North America is a huge problem ...

A solution that is totally embedded with G Suite and user friendly.

What do you like best? Embedded in the G Suite, helps me and my colleagues don't fall through the cracks. What do you dislike? Do not have a Portuguese version, that's the common request from our customers. Recommendations to others considering the product: More integrations with G Suite application like Google Voice What problems are you solving with the product? What benefits have you realized? The sales process, customer retention, customer relationships.

Un CRM performant !

What do you like best? - La capacité pour l'administrateur du compte à personnaliser l'interface - Le suivi des opp bizz - La gestion d'un porte-feuille clients - La disponibilité et l'accessibilité du service client What do you dislike? - Le fait de ne pas pouvoir lier une seule personne à plusieurs entités - La limite dans la barre de recherche: c'est à dire que parfois pour un simple espace en trop il n'est pas possible de trouver le contact recherché, et donc on ...

A much needed and fresh change from the standard CRM's that are out there today.

What do you like best? Setup is a breeze! Love the direct integration with Gmail and being able to stay in Gmail for the majority of my day instead of switching back and forth for mundane tasks. It makes everything that much easier to manage and ensure I am staying on top of my accounts and nurturing where I need to instead of dropping a ball here and there What do you dislike? Size of the company is still smaller which can be a good/bad thing. They are lacking some integrations, ...

Solid CRM for G Suite users

What do you like best? Copper is a fantastic solution that fully integrates with G Suite. For many users, you never even have to leave your inbox. This fully-customizable CRM solution helps manage leads, track opportunities, and also works with your post-sales processes. Person records as pulled up immediately by merely hovering over a person's name within your inbox. Contacts sync well between it and G Suite. Copper is a much more reasonable solution for small to mid-sized businesses. ...