Copper (ProsperWorks CRM) Reviews in April 2025: User Ratings, Pros & Cons

Intuitive CRM

What do you like best? The ability to automatically import email conversations and assign them to the relevant contact within the CRM. What do you dislike? I would like to have more control as an administrator, for example enforcing the email integration as standard rather than rely on users to enable this. There should be an option for administrators to enforce email integration, and ensure that the emails are visible to all by default, as this takes away user issues. What business ...

I have been up and running immediately with Prosperworks

What do you like best? integration with Google integration with ring central and with email marketing. nothing is more time consuming than jumping from one app to another and with Prosperworks it is possible to integrate your working tools including the documents the ring central cloud system and payments.: IN PROSPERWORKS I TRUST What do you dislike? do not see the google email in my Inbox, and I also like the fact that you can integrate with documents management, quotes and payments ...

The Tool We Have Been Looking For

What do you like best? This is our team's first full-service CRM. We have been looking for this tool. We needed something which integrates natively with G Suite and is relatively easy to learn. ProsperWorks met all of our needs and then some. We are thrilled with the results so far. What do you dislike? I cannot think of anything to criticize yet. Recommendations to others considering the product If you use G Suite, you can use ProsperWorks. They work seamlessly together. What ...

Lots of great ideas, poor implementation and dismal support.

What do you like best? I like the idea behind the app, the close connection between sales and tasks and the gmail plugin. What do you dislike? 1. Support is terrible. They use zendesk for their support and the people reading the support tickets seem to struggle with helping. Here are a few examples: a: We changed our domain name. All we needed to do was update our usernames to have the new domain on them. THEY COULD NOT DO THIS. I had to request this change - literally just ...

Finally a CRM that works without leaving your inbox

What do you like best? I love love love Prosperworks not only integrates with Gmail but even better you can work with it without leaving your inbox. I've tried other CRM's, most of which only work completely separately, so you have to "go there", Prosperworks is so so much easier. Bottom line, it's seamless, it saves me time and now I actually use a CRM. What do you dislike? What do I dislike, nothing really, if anything it would be great to be able to create html emails. ...

great customer database

What do you like best? it's easy to navigate and clear in info, I am easily able to find what I am looking for What do you dislike? it doesn't automatically use you as a filter for opportunities even when you are logged into it. I think it should default to whoever is logged in What business problems are you solving with the product? What benefits have you realized? we are a sales company, so Prosperworks allows us to keep track of customer contacts, track opportunities for sales, ...

Great experience with ProsperWorks CRM

What do you like best? I love that ProsperWorks will let me assign myself a task after I put a lead in so I don't forget to do the follow up with that lead that I need to do. What do you dislike? I don't really like that I have to put in a certain amount of information before it lets me save each lead, as sometimes I only have a couple piece of info for that lead. Recommendations to others considering the product I do think it's a fantastic CRM but it only works if you do. You have ...

Best CRM I have used so far

What do you like best? UX is a breeze and data entry is minimized. The combination makes for an easier working day with less clicks overall. Great visualization of where things stand in the sales process. What do you dislike? In the mobile dashboard there is no way to go to see the details or log the activities of a meeting. What business problems are you solving with the product? What benefits have you realized? Visualization of the standing of our sales process. We are heavy ...

SUCKY Customer Support

I just cannot get any reasonable support from this company. They don't answer emails when I ask for help (yes I am paying $ monthly for this product!!!! , the Q&A sessions have too many participants so that doesn't help me much either.I cannot do "easy" things on it and just cannot get answers. Of course, now I have invested a lot of hours in creating and putting data into my database so I hate to quick and start all over with another product. This SOOOOO SUCKS!!!!Jane Connor

For a solo start-up, just what the doctor ordered!

What do you like best? The integration with Gmail is flawless. I really found myself saving precious time by being able to manage my client relationships right from my Gmail dashboard. What do you dislike? The only real dislike for me was the cost. Yes, it is fairly low in comparison to their competition, but for a solo freelancer just starting out, it was a bit prohibitive. I will definitely come back to ProsperWorks once things are a bit more stable though. Recommendations to ...