Copper (ProsperWorks CRM) Reviews in April 2025: User Ratings, Pros & Cons

I couldn't run my business without Copper

What do you like best? I absolutely love the seamless integration with gmail! I love the filter option when looking for customer information. The ability to create "Opportunities" for contacts is really helpful in tracking my workflow through the days/weeks. What do you dislike? There are always little things here and there that I'd like to tweak, but overall I am very happy with the system. What business problems are you solving with the product? What benefits have you realized? ...

So easy it does the work for you!

What do you like best? Copper is the best CRM I've ever used (have been selling 20+ years. Virtually "weightless," it doesn't impede the regular flow of my sales process but instead, facilitates it by making it easy to enter new contacts (it finds them for me!, captures valuable information (I know where we are in the process with little manual input, and allows me to chart and report progress. Intuitive and it's residence in the google ecosystem makes it easy to leverage valuable tools ...

COO

What do you like best? Copper is a well rounded platform that automates many of the repetitive tasks related to the business development process. Additionally, the integrations and API access allow you to build it into your internal workflows. What do you dislike? The inability to customize a few key default data fields. What business problems are you solving with the product? What benefits have you realized? We use Copper as a complete solution for not only managing our entire ...

Easiest and most effective CRM I have ever used

What do you like best? Great to "tag" others when working with leads together. Nice templates for quick emails. Very easy to export list to sheets and review all your contacts and notes. Clean setup with notes and a feed front and center, adjustable filters. What do you dislike? No screenshots allowed to add as a file was a huge disappointment. Recommendations to others considering the product Copper is a very useful easy to work with CRM platform and I highly recommend it to ...

Gmail integration and pipeline automation -- freaking sweet.

What do you like best? I like that it automates our sales pipeline tasks. We move an opportunity through the pipeline and it automatically generates tasks as we go. What do you dislike? I don't like that it doesn't integrate with Zendesk. We handle all of our support from Zendesk and when an email is sent through Zendesk, Prosperworks doesn't pick that up and add it to the contact's record. Recommendations to others considering the product Test it out, if you like it, buy it. What ...

Seamless Gmail integration and thoughtful features that delight

What do you like best? There are many features I like, but the two that leap to mind are auto refresh and the way emails are integrated. For example, if I have an opportunity I am tracking, and I speak to a new person at the company, or someone at a different company that is associated with that opportunity (like a vendor, I can add them to the Opportunity and any communications I have had with that person are automagically pulled in to that Opportunity. I worked as a Program Manager at a ...

Best low-cost general CRM available

What do you like best? This is a low-cost CRM that integrates with the Google ecosystem. We are a small start-up which relies heavily on a nimble CRM system to organize our many pilots and projects. Integrating with gmail and google calendar is a huge benefit to our daily workflows, our data management, and our ramp-up for new team members. What do you dislike? I come from years of working with SalesForce, and I sometimes miss the extreme customization SF allows: adding complex logic ...

First CRM for our company

What do you like best? The integration across Gsuite has helped to make adding leads and other information into our CRM very smooth and easy. Helping to ensure that members of our team utilize it. What do you dislike? So far not much to dislike as the workflow and formatting are pretty easy, but at times it auto-populates fields when you are entering someone new with a different but similar contact from Gmail and it can be frustrating. What business problems are you solving with the ...

Copper unique ability to drive sales, Increase Production and solving the data entry headaches

What do you like best? The WebUI, Customizations and Google friendly integrations. Also, the all-important customer insights and analytics provided by Copper. The Gmail add-on and the Chrome extension allows to one to work within a single interface if you prefer What do you dislike? Few options for live chat integration for our customer base Recommendations to others considering the product If you can't go with the business plan (we haven't... yet go with the professionalplan. What ...

Great out-of-the-box CRM

What do you like best? Very modular to accommodate your business's workflow and how you handle customers and opportunities. Intuitive to use, custom fields are great, and it's very good at automatically pulling information and putting it in the corresponding fields. Integrates really well with G-Suite. What do you dislike? Could do with more proper integrations so I don't have to use so many Zapier tasks. Would also like it to be better at handling agencies that administer multiple ...