Convoso Reviews in April 2025: User Ratings, Pros & Cons

"Next Level Call Center"

What do you like best about Convoso? The service is very personal and they provide as much interest in a small client as they do with a large client What do you dislike about Convoso? We have not had any issues with the product. Recommendations to others considering Convoso: The software works for a 10 seat call center up to a 1000 seat call center What problems is Convoso solving and how is that benefiting you? Convoso's power dialer is compliant and provides me the ability to accomplish ...

"Convoso"

What do you like best about Convoso? Predictive dialing...looking forward to experimenting with Conversational AI next! What do you dislike about Convoso? There is a small learning curve...but the team is very diligent in helping with implementation and support. What problems is Convoso solving and how is that benefiting you? The ability to scrub a bulk of data...even with a smaller team.

"Usage"

What do you like best about Convoso? I can say that they prioritize customer satisfaction before anything else. What do you dislike about Convoso? I like working with their team. Very accommodative. Recommendations to others considering Convoso: If your company is into outbound service. This company will eliminate most of your company's needs. They'll work with you until their solution is more than enough to work with. What problems is Convoso solving and how is that benefiting you? Some ...

"Perfect for Lead Management"

What do you like best about Convoso? Convoso is perfect for lead management. Allows you to easily organize lists and workflow automation. The agent monitor page is one of the best features to be able to view what agents are doing, help guide them through live calls, and send broadcast messages to the whole team. Their customer service team always responds quickly and they are friendly and helpful. What do you dislike about Convoso? Nothing that I dislike about using Convoso. What problems ...

"Convoso! great contact and excellent reports!"

What do you like best about Convoso? Convoso is extremely efficient at increasing the contact rate of the leads you have in your system and it also provides excellent reports on a day-to-day basis to allow you to follow your call center's success. What do you dislike about Convoso? Sometimes it freezes up on a user and the user will not have any idea that they are in a forced pause. only the admin can see and if the user doesn't realize they are in a forced pause they can stay like that for ...

"If you are looking for a dialer look no further - call Convoso today"

What do you like best about Convoso? Convoso's platform is very top notch and they continue to expand their capabilities and are keeping up faster than any other dialing platform when it comes to current market conditions. Our company uses it in a large way with 100+ seats every day and we are happy to be partners. The customer service is second to none, any time we have an issue or problem they are quick to resolve things. What do you dislike about Convoso? Until you figure out all the ...

"Convoso has been a great call center solution"

What do you like best about Convoso? We like the many features that the convoso call center system provides and how easy it is to use What do you dislike about Convoso? Not many downsides. They have fixed most of their technical issues. What problems is Convoso solving and how is that benefiting you? Reaching numerous prospective customers in a short period of time.

"We've been using Convso for a few years and overall the experience has been great!"

What do you like best about Convoso? It is user-friendly and easy to navigate What do you dislike about Convoso? Honestly, there's nothing I dislike about it. Anytime we've run into any issues, the tech support is always on top of things. Recommendations to others considering Convoso: High recommend to any company! What problems is Convoso solving and how is that benefiting you? Helps us track our agent performance and keeps us on track to meet our quotas.

"VP of Business Development"

What do you like best about Convoso? The Predictive Dialer through Convoso is what sets it apart from others. They also have a great team! What do you dislike about Convoso? Some of the reporting on the admin side could be improved. What problems is Convoso solving and how is that benefiting you? Convoso allows our agents to talk to more consumers more often. The most significant benefit is a higher conversion.

"very nice software for call center"

What do you like best about Convoso? I like that convoso is very easy to make inbound and outbound calls, the most I like that you can set automatic call assignment which is very helpful for maintaining KPI under target What do you dislike about Convoso? I had an issue with the web version; as a user, I need comfort; the app version will be great because too many tabs in the browser confuse the agents, and you need to check everything twice. Recommendations to others considering Convoso: If ...