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Convoso - Contact Center Operations Software

Convoso Reviews in April 2025: User Ratings, Pros & Cons

Streamline your contact center operations.

4.3

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Convoso Reviews & Ratings

4.3

Very Good

Based on 15 ratings & 101 reviews

Rating Distribution

Excellent

(95)

Very Good

(4)

Good

(2)

Poor

(0)

Terible

(0)

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Showing 21-30 out of 101

MH

Melissa H

05/09/23

5 out of 5

"Easy and clear to use"

What do you like best about Convoso? Easy to use. Call quality is clear. Fast response time What do you dislike about Convoso? I have not dislikes at this time. Perfectly happy What problems is Convoso solving and how is that benefiting you? Helps connect with customers

MH

Melissa H

05/09/23

5 out of 5

"Easy and clear to use"

What do you like best about Convoso? Easy to use. Call quality is clear. Fast response time What do you dislike about Convoso? I have not dislikes at this time. Perfectly happy What problems is Convoso solving and how is that benefiting you? Helps connect with customers

AU

Anonymous User

05/03/23

5 out of 5

"CAll center usage"

What do you like best about Convoso? can monitor multiple agents with ease in one single page What do you dislike about Convoso? sometimes there are some issues when downloading call recordings What problems is Convoso solving and how is that benefiting you? How would i know what problems convoso is solving? What does this even mean? A better question would be: What issues have you encountered while using convoso and how were they resolved?

JJ

Jennifer J

05/03/23

5 out of 5

"Convoso is very easy to use and creates a great process flow"

What do you like best about Convoso? I love using the dashboard to view call progression and my personal daily usage of the system on a daily basis. Having a way to see my daily performance creates a great metric. What do you dislike about Convoso? I don't like the voice message system because there is no way to receive an alert of new messages. Having instant notification of messages would be really helpful. What problems is Convoso solving and how is that benefiting you? I primarily use ...

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AU

Anonymous User

05/03/23

5 out of 5

"CAll center usage"

What do you like best about Convoso? can monitor multiple agents with ease in one single page What do you dislike about Convoso? sometimes there are some issues when downloading call recordings What problems is Convoso solving and how is that benefiting you? How would i know what problems convoso is solving? What does this even mean? A better question would be: What issues have you encountered while using convoso and how were they resolved?

JJ

Jennifer J

05/03/23

5 out of 5

"Convoso is very easy to use and creates a great process flow"

What do you like best about Convoso? I love using the dashboard to view call progression and my personal daily usage of the system on a daily basis. Having a way to see my daily performance creates a great metric. What do you dislike about Convoso? I don't like the voice message system because there is no way to receive an alert of new messages. Having instant notification of messages would be really helpful. What problems is Convoso solving and how is that benefiting you? I primarily use ...

Read more

AU

Anonymous User

05/01/23

5 out of 5

"Easy Dialer to use"

What do you like best about Convoso? Customizable. It's easy to understand/use. What do you dislike about Convoso? Audio takes long to process. Have had many system failures last no more than an hour What problems is Convoso solving and how is that benefiting you? none that i know of

CS

Christen S

05/01/23

5 out of 5

"Fantastic Product"

What do you like best about Convoso? Easy to use features! User friendly! Does everything I need it to do for my daily job duties. What do you dislike about Convoso? I have no complaints about Convoso, it is very sufficient for my job What problems is Convoso solving and how is that benefiting you? Convoso is very easy to navigate, so I never have questions navigating my way around the website. Helps me stay on task.

CS

Christen S

05/01/23

5 out of 5

"Fantastic Product"

What do you like best about Convoso? Easy to use features! User friendly! Does everything I need it to do for my daily job duties. What do you dislike about Convoso? I have no complaints about Convoso, it is very sufficient for my job What problems is Convoso solving and how is that benefiting you? Convoso is very easy to navigate, so I never have questions navigating my way around the website. Helps me stay on task.

AU

Anonymous User

05/01/23

5 out of 5

"Easy Dialer to use"

What do you like best about Convoso? Customizable. It's easy to understand/use. What do you dislike about Convoso? Audio takes long to process. Have had many system failures last no more than an hour What problems is Convoso solving and how is that benefiting you? none that i know of