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Convoso - Contact Center Operations Software

Convoso

Streamline your contact center operations.

4.3

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Convoso offers custom pricing plan

Convoso Reviews & Ratings

4.3

Very Good

Based on 15 ratings & 101 reviews

Rating Distribution

Excellent

(95)

Very Good

(4)

Good

(2)

Poor

(0)

Terible

(0)

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Showing 21-30 out of 101

TS

Tara S

05/23/23

5 out of 5

"Convoso"

What do you like best about Convoso? I like that Convoso is very user friendly and easy to navigate. It has different fields that work great for logging calls. What do you dislike about Convoso? As of right now there is nothing I dislike about Convoso What problems is Convoso solving and how is that benefiting you? Convoso allows me to handle each call, properly log and add appropriate info, and disposition my call.

MM

Mark M

05/22/23

5 out of 5

"Best system ive ever used"

What do you like best about Convoso? Ease of access, awesome user interface, easy to operate What do you dislike about Convoso? Not a while lot really, just the time that it takes to process a call and listen to the recording. What problems is Convoso solving and how is that benefiting you? They are fixing call quality, which is a great improvement and a necessity.

TB

Tabatha B

05/21/23

5 out of 5

"Convoso"

What do you like best about Convoso? It's simple and self explanatory. I use it everday. What do you dislike about Convoso? You wait to long for a call to come in at times. What problems is Convoso solving and how is that benefiting you? It dials my calls.

VU

Viktoria U

05/19/23

5 out of 5

"Convoso Review"

What do you like best about Convoso? I really appreciate how organized and user friendly that Convoso is. It is an easy platform to use and has a great layout. I highly recommend What do you dislike about Convoso? The only problem that I have ran into just a few times is the system shutting down and dropping calls. 103/40 What problems is Convoso solving and how is that benefiting you? They have been faster at responding to our support tickets then our previous dialer company was

MP

marklien p

05/12/23

5 out of 5

"amazing"

What do you like best about Convoso? its almost like the other app used in bpo industry What do you dislike about Convoso? nothing almost perfect easy to use and so convient What problems is Convoso solving and how is that benefiting you? help to raech our clients easily

AJ

Ateya J

05/12/23

5 out of 5

"good just need to work on lag"

What do you like best about Convoso? quick and easy to use; dispos are easy to the point What do you dislike about Convoso? lags you into force pause which can be annoying but its easily fixed What problems is Convoso solving and how is that benefiting you? none really

MH

Melissa H

05/09/23

5 out of 5

"Easy and clear to use"

What do you like best about Convoso? Easy to use. Call quality is clear. Fast response time What do you dislike about Convoso? I have not dislikes at this time. Perfectly happy What problems is Convoso solving and how is that benefiting you? Helps connect with customers

AU

Anonymous User

05/03/23

5 out of 5

"CAll center usage"

What do you like best about Convoso? can monitor multiple agents with ease in one single page What do you dislike about Convoso? sometimes there are some issues when downloading call recordings What problems is Convoso solving and how is that benefiting you? How would i know what problems convoso is solving? What does this even mean? A better question would be: What issues have you encountered while using convoso and how were they resolved?

JJ

Jennifer J

05/03/23

5 out of 5

"Convoso is very easy to use and creates a great process flow"

What do you like best about Convoso? I love using the dashboard to view call progression and my personal daily usage of the system on a daily basis. Having a way to see my daily performance creates a great metric. What do you dislike about Convoso? I don't like the voice message system because there is no way to receive an alert of new messages. Having instant notification of messages would be really helpful. What problems is Convoso solving and how is that benefiting you? I primarily use ...

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CS

Christen S

05/01/23

5 out of 5

"Fantastic Product"

What do you like best about Convoso? Easy to use features! User friendly! Does everything I need it to do for my daily job duties. What do you dislike about Convoso? I have no complaints about Convoso, it is very sufficient for my job What problems is Convoso solving and how is that benefiting you? Convoso is very easy to navigate, so I never have questions navigating my way around the website. Helps me stay on task.