Convirza Reviews in February 2025: User Ratings, Pros & Cons

Convirza Support

What do you like best? I'm not sure if you are cloning your own really nice people... but if you are, keep it up! What do you dislike? Nothing. These people are fantastic. Love the Product and Service!!! Recommendations to others considering the product: Cammie is brilliant! What problems are you solving with the product? What benefits have you realized? Assisted conversions, product ordering, hardline telephone constraints HR constraints

Company changed a lot over the past few years.

What do you like best? LogMyCalls was a good company in the beginning. There were some glitches but great staff. What do you dislike? We had a lot of issues with numbers being ported out without our permission and the customer service worked hard but had to cover for a lot of issues that we were not happy with. What problems are you solving with the product? What benefits have you realized? We needed

Not ready for prime time!

What do you like best? They worked with me to ensure a good cut over from CallRail. Having worked in the telephone industry a number of years, I know the cutover can be problematic. What do you dislike? We switch from CallRail to Convirza to try their call scoring. After two months with Convirza and not seeing the value of the call scoring we decided to switch back. They charged us almost $400 more because we did not send a formal cancellation. To them, the port request is not enough. ...

Convirza - Unethical or illegal business practices

What do you like best? Not much. Worst customer service and interface we've dealt with. What do you dislike? The user interface is confusing and hard to work with. We've been trying to move to another call tracking company for the last 2 months, and Convirza has been stalling and continuing to bill us. Which to me is unethical and we'll see if the FCC thinks it's illegal. Either way dealing with Convirza has been a nightmare and I highly recommend you avoid them at all costs. ...

Secure more sales with proven data showing clients the effectiveness of our advertising programs

What do you like best? Easy to use website to analyze data. I am able to show the value of my services to potential customers by providing data to them showing results from the advertising programs that I sell. What do you dislike? i would like the ability for clients to receive an email, where they can listen to calls directly from the email, rather than go to the website to listen What problems are you solving with the product? What benefits have you realized? One of my ...

The product and service were good, but it was fatally unreliable for us.

What do you like best? The people at Convirza were very helpful and the service they offered was easy to use, both during setup and afterward in the online control panel. I was initially very pleased with the experience. However, during our trial (of just a few days), we experienced a major problem. I'll discuss that in the next section. What do you dislike? One day, a few hours into the business days, we began to realize that all our calls were being dropped after 30 seconds. We ...

Great Product, Not So Great Support

What do you like best? Ability to create customized scorecards to evaluate y clients sales calls What do you dislike? Have gone through multiple account managers and each one is like starting over adding time and frustration. Recommendations to others considering the product: Discuss the support you will receive in detail, specifically what will happen if/when your account manager leaves. What problems are you solving with the product? What benefits have you realized? ...

Solid with great reporting

What do you like best? Responsive support team and personal service. Flexible reporting What do you dislike? I have often had to call the team to attention of small glitches in reports and features rather than the other way around What problems are you solving with the product? What benefits have you realized? We track all our calls in order to define our most profitable marketing and the cost per lead of each marketing channel

Convirza

What do you like best? The increased production results and customer service provided. What do you dislike? We have not discovered and issues with the product. What problems are you solving with the product? What benefits have you realized? Call tracking, conversion rate, customer care improvement, optimizing marketing expense through success tracking.

Efficient to setup, good ongoing support, and ability to optimize to meet evolving success metrics.

What do you like best? The product road map that readily incorporates feedback from the clients who are using it in the field to develop subsequent v2 features. Additionally the customer support with the existing version has been outstanding to meet evolving business requirements as soon as possible within current constraints. What do you dislike? Some of the original features were inflexible to meet custom needs of our business model which caused some ambiguity among our clients ...