Convirza Reviews in February 2025: User Ratings, Pros & Cons

Convirza - A Positive Experience

Nothing but excellent interactions with Convirza. Their support team has been quick to respond, if even to let me know of the status of any issues. The call recording and call reporting quality is as good if not better than our previous premise system was and the platform offers lots of different call tracking number routing options. I have a feeling that those who refer to the platform as "clunky" just haven't taken the time to learn it or ignore the online help center information.

Very easy tool to use to gain unique numbers.

What do you like best? The ease of setup is my favorite part. I can have a new number set up in less than 3 minutes. There have been times where we were pitched with an unexpected advertising opportunity and we decided to create a unique number for the campaign in order to track effectriveness. What do you dislike? If there is a downside, I have yet to discover it. It works very well for our purposes. That being said, there are features that we don't utilize, such as call recording. ...

Best Tool for Customer Service Evaluations

What do you like best? Easy to use and very helpful when solving customer service issues with customers and employees What do you dislike? no dislikes. Easy to use. Cost effective. Great training tool. What problems are you solving with the product? What benefits have you realized? Training employees to be more professional. Reolse customer complaints.

Dated, but reliable system

What do you like best? The price of Convirza was very appealing compared to competitors, while offering the same functionality. What do you dislike? The UIX of Convirza could use some updating. Other than that, the features & functionality were pretty simple to set up and get accustomed to. I do wish there was a way to reset analytics so you can run a test to verify it's working as expected, then clear that test from the reports. There isn't a way to do this, but there was a ...

great for small and medium companies

What do you like best? the ease of use and ability to listen to calls. What do you dislike? the reporting can sometimes feel limited and clunky. What problems are you solving with the product? What benefits have you realized? My clients who take quality control very seriously utilize it to adjust training. We also use it to measure some marketing campaign results and use the #s as a CTA

Would ask for a demo on the process of listening to calls before you decide:

What do you like best? This product has gone through some major reconfigurations but unfortunately , this product is a miss when it comes to listening to calls. Ultimately, call tracking is not supposed to be labor intensive HOWEVER, despite the fact that they made a better looking dashboard, it was a swing and moss when listening to calls. It falls short because when you log into the call log section, you cant tell which calls you listened to and it takes so long for the calls to serve ...

Years of Great Service

What do you like best? I liked Convirza so much I actually convinced my new company to use them. Their interface is easy to use and it's so helpful to be able to grab a tracking number anytime. Downtime is non-existent and the folks who manage our team are always available if I have a question. What do you dislike? No real dislikes to report. Prices, product and service are all great. I guess the only thing that might be an improvement is if there was a small supply of vanity numbers ...

Thanks Convirza! You're customer service is above par!

What do you like best? Prompt attention to questions. Their staff is ready to assist in tasks that require teamwork. What do you dislike? I'm nit-picking here, but the user interface has a low contrast visual experience. The "gray" type is too faint at times to easily see numbers. But, that's also the case of CSS across the board on current Websites. It's "fashionable". Recommendations to others considering the product: Dive right in. If you get stuck or have a problem, their ...

Helpful Call Analytic Tool

What do you like best? The call analytic tool is very helpful in giving us the information about call performance, customer service and expectations established of our sales organization. What do you dislike? I liked when I had regular contact with an account manager but that somewhat changed after the first year; now its as needed which is ok but things tend to lag if there is no on-going interaction between support and me the client. Recommendations to others considering the ...

I LOVE this platform!

What do you like best? I really love how you can have multiple tracking numbers for multiple campaigns. It's super easy to set up your campaigns, pick a tracking number (if that's what you use it for), and activate them. Which, on that note, the numbers being working within seconds. They also have a lot of options for call recording, which has been extremely helpful for secret-shopping. Plus, they provide you with the opportunity to customize and download reports - including links to hear ...