Convin Reviews in April 2025: User Ratings, Pros & Cons

"Helps cater clients need by improving our CSAT"

What do you like best about Convin.ai? Convin optimizes the call auditing by the newest technologies by using cutting edge AI and ML softwares that are very easy to use and implement in our system, which will help us provide better customer support to our clients since convin has a lot of features What do you dislike about Convin.ai? Convin needs to improvise on the frequency of use by people using it if many clients or many call flow is there the platform will be very slow. What problems ...

"Through sentiment analysis Convin can gauge the customers satisfaction and intent"

What do you like best about Convin.ai? Easy to use and it has a lot of different machine learning ability of convin helps us understand the customer intent and it gives us the lead score which shows hot, warm and cold leads and the customer support process is being helped a lot by AI analysing the customer intent. What do you dislike about Convin.ai? The Convin tool is complex to use and not as easy to use. It has a lot of integration-level tasks that are to be done, which are very easy to ...

"Convin adapts and learns and improves over time"

What do you like best about Convin.ai? Convin digs the data, which is the gold mine in 21st century, It can analyse and improve the call conversations, which is very easy to use and helps us give customer support Also, the frequency of us using convin is very high; it's almost a day-to-day usage tool which we can easily implement with our CRM What do you dislike about Convin.ai? Convin needs to improve on the optimization part of the tool, the tool needs to be updated and refreshed when the ...

"Best Technology combined with Best People"

What do you like best about Convin.ai? Convin is simple-to-follow yet quite beneficial and save important time when accessing necessary tools while assisting customers. I appreciate the Comments feature because it allows me to keep vital notes while I work. Convin also assists us with broad answers to often requested questions. Convin's support managers are well-versed in their product and, more significantly, can make valuable talk track recommendations. What do you dislike about ...

"Best Technology combined with Best People"

What do you like best about Convin.ai? Convin is simple-to-follow yet quite beneficial and save important time when accessing necessary tools while assisting customers. I appreciate the Comments feature because it allows me to keep vital notes while I work. Convin also assists us with broad answers to often requested questions. Convin's support managers are well-versed in their product and, more significantly, can make valuable talk track recommendations. What do you dislike about ...

"Best Technology combined with Best People"

What do you like best about Convin.ai? Convin is simple-to-follow yet quite beneficial and save important time when accessing necessary tools while assisting customers. I appreciate the Comments feature because it allows me to keep vital notes while I work. Convin also assists us with broad answers to often requested questions. Convin's support managers are well-versed in their product and, more significantly, can make valuable talk track recommendations. What do you dislike about ...

"Love how Convin works from an Agent's perspective."

What do you like best about Convin.ai? Convin help me to quickly refer back to initial calls to ensure I'm not missing anything. I also like being able to listen in on the rest of my team's calls. I can go listen to great performers to learn and easily implement what they do exceptionally well. Convin is used by my organization on a daily basis, and it is a game changer for the sales staff. It keeps track of the chances I create and teach myself by listening to everyone's calls and talk ...

"Neat features by Convin"

What do you like best about Convin.ai? Meetings with prospects can now be tracked automatically. This has a HUGE influence on my day-to-day life, especially when I need to review past calls or listen back to critical parts from a conference. My personal favorite feature is the ability to filter through and listen to calls before transferring a customer to my team. This is especially helpful because we have a huge account base and need to assure seamless information transfer while also ...

"Neat features by Convin"

What do you like best about Convin.ai? Meetings with prospects can now be tracked automatically. This has a HUGE influence on my day-to-day life, especially when I need to review past calls or listen back to critical parts from a conference. My personal favorite feature is the ability to filter through and listen to calls before transferring a customer to my team. This is especially helpful because we have a huge account base and need to assure seamless information transfer while also ...

"Best Insight into your chosen topic"

What do you like best about Convin.ai? Capability to take more effective notes has been made easier with Convin. Convin Ai catches up on all the fine nuances, allowing you to focus on what matters most to your client. With Convin, I learned and easily implemented the corrections by knowing my most frequently used filler words, as well as grasp pain and impact queries. Our sales staff is getting better at discovery calls and sales demos with integrating such an amazing tool. What do you ...