Convin Reviews in January 2025: User Ratings, Pros & Cons

"Best Technology combined with Best People"

What do you like best about Convin.ai? Convin is simple-to-follow yet quite beneficial and save important time when accessing necessary tools while assisting customers. I appreciate the Comments feature because it allows me to keep vital notes while I work. Convin also assists us with broad answers to often requested questions. Convin's support managers are well-versed in their product and, more significantly, can make valuable talk track recommendations. What do you dislike about ...

"Best Insight into your chosen topic"

What do you like best about Convin.ai? Capability to take more effective notes has been made easier with Convin. Convin Ai catches up on all the fine nuances, allowing you to focus on what matters most to your client. With Convin, I learned and easily implemented the corrections by knowing my most frequently used filler words, as well as grasp pain and impact queries. Our sales staff is getting better at discovery calls and sales demos with integrating such an amazing tool. What do you ...

"Convin made me more attentive towards customers!"

What do you like best about Convin.ai? I'm terrible at taking notes, so being able to go back and see exactly where the prospect was talking is fantastic and has made simple to implement it. Convin prevents forgotten subjects on calls. I like being able to observe how other team members handle frequent issues and easily share best practices. It makes providing contextual call feedback much easier. What do you dislike about Convin.ai? I wish calls were uploaded to Convin in real time like ...

"Quality Conversations - Convin's priority"

What do you like best about Convin.ai? Convin assists me in reviewing my talks, identifying areas for improvement, and eventually becoming a better sales representative with easily implementing correct measures. The ability to track each and every word within your meeting is extremely useful not just for taking fantastic notes for sales, but also for highlighting top filler rates and alerts you can work on to eliminate out of future conversations. I really appreciate the option to listen to ...

"Convin automated monitoring of call conversations"

What do you like best about Convin.ai? This tool will automatically monitor and score the calls that are done between potential client and the number of different features tool provides and they are very easy to use and easy to integrate and implement with our CRM tools. What do you dislike about Convin.ai? The frequency of usage is less because the AI does the work a lot, it will take care of audits, and we download the dump when it is required. What problems is Convin.ai solving and how ...

"Quality Conversations - Convin's priority"

What do you like best about Convin.ai? Convin assists me in reviewing my talks, identifying areas for improvement, and eventually becoming a better sales representative with easily implementing correct measures. The ability to track each and every word within your meeting is extremely useful not just for taking fantastic notes for sales, but also for highlighting top filler rates and alerts you can work on to eliminate out of future conversations. I really appreciate the option to listen to ...

"Convin promotes accountability for customer representatives and sales teams"

What do you like best about Convin.ai? Convin will provide the agents feedback in the form of a customer satisfaction score or how well the agent handled the call, and they are measured in terms of numbers, which are very easy to use and implement in customer support departments, which the agents use very frequently. What do you dislike about Convin.ai? Convin's integration time with the other softwares is little slow because the number of features are more in convin which needs a lot of ...

"Convin's AI makes sure accurate call evaluations are done"

What do you like best about Convin.ai? Convin also has this new feature that is very easy to use called the gpt extension, which gives live feedback to the agents in live call, ensuring good churn from the potential client which is a very good feature that helps our customer support. What do you dislike about Convin.ai? The implementation takes some time since the tool is new to our agents and the integration might have small hick-ups when it is made in the first place, but gets better with ...

"ML and AI based software that gets better and adapts over time to become better in auditing"

What do you like best about Convin.ai? The machine learning software will understand the nuanced language better with more training data sets and will get better at evaluating the calls, which is very helpful for us in terms of using and implementing easily which will help support teams for the customers who use the tool frequently to get better insights. What do you dislike about Convin.ai? The tool provides us a lot of features which we sometimes do not use, which sometimes feels like the ...

"I would highly recommend Convin!"

What do you like best about Convin.ai? Call statistics are useful for reviewing and determining how much your prospect/client interacted and engaged. Call tracking and recording, as well as coaching are easy to implement and I would rate 10/10 to customer support. It's useful today for call flow, but it'll become more useful as our team develops and we nurture best practices. I appreciate the searchability, transcripts, and ease of sharing calls or call snippets with others. What do you ...