Convin Reviews in January 2025: User Ratings, Pros & Cons

"Cutting edge AI tech used for call auditing"

What do you like best about Convin.ai? Convin uses AI for the call auditing, which will decrease human effort and human errors while we are doing the quality audits, and the tool is easy to use. The convin team has helped us implement and integrate the convin system to our CRM and telephony which helped us increase the features. What do you dislike about Convin.ai? Customer support can be increased and needs to be 24x7 since the tool has glitches sometime. What problems is Convin.ai solving ...

"Through sentiment analysis Convin can gauge the customers satisfaction and intent"

What do you like best about Convin.ai? Easy to use and it has a lot of different machine learning ability of convin helps us understand the customer intent and it gives us the lead score which shows hot, warm and cold leads and the customer support process is being helped a lot by AI analysing the customer intent. What do you dislike about Convin.ai? The Convin tool is complex to use and not as easy to use. It has a lot of integration-level tasks that are to be done, which are very easy to ...

"Convin is very useful to me"

What do you like best about Convin.ai? very easy to use and the best artificial intelligence. The ability to accelerate video while maintaining recording quality. Excellent tool for tracking calls and assessing results and how the call went. I'm using it for training purposes, seeing coworkers' calls and how they helped clients succeed. I like how I can learn from the content of a conversation without participating in it. If I'm otherwise occupied, I can listen to a meeting recording later, ...

"Convin is very useful to me"

What do you like best about Convin.ai? very easy to use and the best artificial intelligence. The ability to accelerate video while maintaining recording quality. Excellent tool for tracking calls and assessing results and how the call went. I'm using it for training purposes, seeing coworkers' calls and how they helped clients succeed. I like how I can learn from the content of a conversation without participating in it. If I'm otherwise occupied, I can listen to a meeting recording later, ...

"Future-Proofing Your Sales Team: Convin's AI-Powered Call Scoring and Coaching"

What do you like best about Convin.ai? Convin is quite good at analyzing client sentiment. It provides trends in every possible and interactive way it can. The use of powerful machine learning and AI techniques ensures a perfect call quality score eventually helping us know what customer is exactly asking for. Customer support team was quite help ful to us and they helped us implement this tool easily and made us increase the frequency What do you dislike about Convin.ai? Convin deserves ...

"Convin adapts and learns and improves over time"

What do you like best about Convin.ai? Convin digs the data, which is the gold mine in 21st century, It can analyse and improve the call conversations, which is very easy to use and helps us give customer support Also, the frequency of us using convin is very high; it's almost a day-to-day usage tool which we can easily implement with our CRM What do you dislike about Convin.ai? Convin needs to improve on the optimization part of the tool, the tool needs to be updated and refreshed when the ...

"Helps our team maintain regulatory standards in call auditing"

What do you like best about Convin.ai? Convin is a very easy-to-use tool that helps us convey and address our clients the needs.The AI and ML algorithms will help us understand the clients motivation and also helps us understand if it is a potential leed or not. It is very easy to implement and also the integration with various tool is possible here with salesforce ameyo and ozonetel. What do you dislike about Convin.ai? Customer support team should be available in the weekends more ...

"Time saving tool that automates the call auditing"

What do you like best about Convin.ai? Very useful tool which is easy to use and it will help us give the customer support which is also very handy to implement this tool automated all the manual work which I had and made me fell in love with the work i have done! What do you dislike about Convin.ai? Sometime the tool is hard to integrate with the other softwares and can be daunting in the first but convin support team has helped me over come this issue. They have given us customized ...

"Helps cater clients need by improving our CSAT"

What do you like best about Convin.ai? Convin optimizes the call auditing by the newest technologies by using cutting edge AI and ML softwares that are very easy to use and implement in our system, which will help us provide better customer support to our clients since convin has a lot of features What do you dislike about Convin.ai? Convin needs to improvise on the frequency of use by people using it if many clients or many call flow is there the platform will be very slow. What problems ...

"Best Technology combined with Best People"

What do you like best about Convin.ai? Convin is simple-to-follow yet quite beneficial and save important time when accessing necessary tools while assisting customers. I appreciate the Comments feature because it allows me to keep vital notes while I work. Convin also assists us with broad answers to often requested questions. Convin's support managers are well-versed in their product and, more significantly, can make valuable talk track recommendations. What do you dislike about ...