Conversocial Reviews in February 2025: User Ratings, Pros & Cons

"It is very convenient to use"

What do you like best? I like how it is so easy to essy. I enjoy using it What do you dislike? It sometimes may be very difficult to use What problems are you solving with the product? What benefits have you realized? It is super easy to communicate

"It is very convenient to use"

What do you like best? I like how it is so easy to essy. I enjoy using it What do you dislike? It sometimes may be very difficult to use What problems are you solving with the product? What benefits have you realized? It is super easy to communicate

"Nice tool, performance issues"

What do you like best? I have worked with every social tool out there - Spredfast, Sprinklr, Hootsuite, Expion, Sprout, etc. Conversocial of all the social tools I feel is one of the best designed for actual customer service (vs being designed for execs or social media managers). Case handling is simple and seamless. What do you dislike? Conversocial's in-browser performance is very slow which is why we switched away from it in 2016 and stopped selling them to our clients. We now have a ...

"Great platform, but could be better"

What do you like best? The Conversocial platform is a great tool to use for handling and responding to inbound social communications. I use the platform currently for 7 different brands. I like the simplicity of the user interface and the overall layout of the website. I also like the Analytics portion of the platform and find the results to be very useful. What do you dislike? I dislike that it often takes several minutes to import incoming messages from Twitter and Facebook onto the ...

"Great platform, but could be better"

What do you like best? The Conversocial platform is a great tool to use for handling and responding to inbound social communications. I use the platform currently for 7 different brands. I like the simplicity of the user interface and the overall layout of the website. I also like the Analytics portion of the platform and find the results to be very useful. What do you dislike? I dislike that it often takes several minutes to import incoming messages from Twitter and Facebook onto the ...

"It works "

What do you like best? I like the fact that it actually works!! What do you dislike? I dislike the interface of it sometimes... What problems are you solving with the product? What benefits have you realized? Hearing positive and negative feedback.

"Chat is easy to operate "

What do you like best? Our customers can receive high quality service versus than calling the Cusrtomer Solutions Department What do you dislike? I dislike the fact that if a customer is waiting to chat with1 of agents andbtheyl leave the chat session it shouldn't count in our abandon rate. What problems are you solving with the product? What benefits have you realized? It helps our customers chat versus calling the customer line. QA answers are getting answered quickly

"Chat is easy to operate "

What do you like best? Our customers can receive high quality service versus than calling the Cusrtomer Solutions Department What do you dislike? I dislike the fact that if a customer is waiting to chat with1 of agents andbtheyl leave the chat session it shouldn't count in our abandon rate. What problems are you solving with the product? What benefits have you realized? It helps our customers chat versus calling the customer line. QA answers are getting answered quickly

"Great"

What do you like best? Good software and very useful can use for work What do you dislike? The price can be quite affordable but should definitely be cheaper What problems are you solving with the product? What benefits have you realized? Connections

"Great"

What do you like best? Good software and very useful can use for work What do you dislike? The price can be quite affordable but should definitely be cheaper What problems are you solving with the product? What benefits have you realized? Connections