Conversocial Reviews in February 2025: User Ratings, Pros & Cons

"Majestic utility"

What do you like best? The analysis of the report is super useful because it allows us to have real-time indicators of customer satisfaction and response time What do you dislike? It's hard to say that I do not like something, it meets all the expectations Recommendations to others considering the product: The only thing I could recommend is that they make it possible to edit the message and make some suggestions to send the agent and have it modified before sending it back for ...

"Majestic utility"

What do you like best? The analysis of the report is super useful because it allows us to have real-time indicators of customer satisfaction and response time What do you dislike? It's hard to say that I do not like something, it meets all the expectations Recommendations to others considering the product: The only thing I could recommend is that they make it possible to edit the message and make some suggestions to send the agent and have it modified before sending it back for ...

"Conversocial, super easy to use and supports multiple channels"

What do you like best? Keyboard shortcut keys to easily select single or multiple accounts and channels to apply tags for caterorization , assign out to different team members and create the use of macros to do several actions at once but probably best of all is , Conversocial is so easy to use for engaging and monitoring several social media accounts. What do you dislike? For certain, the real only fault I find about Conversocial is there's no app! It would be great if Conversocial would ...

"Best contact center "

What do you like best? Their tracking system is a must have! It has past records of all calls so we can go back and use this tool for our research! What do you dislike? The only dislike I have with this software is that the price is a little high. What problems are you solving with the product? What benefits have you realized? The benefits are monumental since todays technology we can have the customer just go on to the social media account and talk to us instead of using out touch tone base.

"Incredible and innovative company with employees who care!"

What do you like best? The entire team at ConverSocial cares about our business. They keep us informed as the instdustry changes, help us identify efficieices, quickly resolve any all customer service related issues - and they care about us. We're not a big retailer with a lot of licenses / seats, but they treat us the same way they treat other customers. They've help prove the value of our social media to our ELT and CLT teams. They've essentially helped us create a social only role in our ...

"Fantastic platform and great partners."

What do you like best? I love how easy our team find it to use Conversocial's platform, and the fantastic and open dialogue we have with the team at Conversocial reassures us that any Social media issues we have, big or small, will be dealt with quickly and with expertise. What do you dislike? There is nothing that I personally dislike about Conversocial, all our users are very complementary about the platform. Recommendations to others considering the product: Really responsive to the ...

"Perfect social media solution"

What do you like best? When dealing with multiple social nedia platforms such as Twitter and Facebook, this platform really performs well. Multi tasking ability out performs its rivals. Generic, user friendly and the remote login facility ensures secure and adequate monitoting. Realtime stats are a God send for management. What do you dislike? To be honest, nothing. It is user friendly, just log in and go. It tends to struggle when you have many staff logged in at once for example, ...

"Easy to Use"

What do you like best? It is very user-friendly and you can learn it quickly; not much training needed. What do you dislike? Has some glitches occasionally but usually they are easy to fix. What problems are you solving with the product? What benefits have you realized? Rates of response have greatly gone up

"Easy to Use"

What do you like best? It is very user-friendly and you can learn it quickly; not much training needed. What do you dislike? Has some glitches occasionally but usually they are easy to fix. What problems are you solving with the product? What benefits have you realized? Rates of response have greatly gone up

"Conversicials filters helped us bring our Social Media noise level way down."

What do you like best? I love the ease of use, the filter options and the gteat customer support! It's slso great that we're able to control the employees access levels. What do you dislike? The statistocs can be tricky to obtain for certain time frames, Recommendations to others considering the product: Very smooth program that really helps brimg down average handle time. What problems are you solving with the product? What benefits have you realized? With our old software we were seeing ...