Conversocial Reviews in February 2025: User Ratings, Pros & Cons

"It works great but I'd like it to save my responses if it can be answered right way."

What do you like best about Verint Messaging? I like how we get our tickets routed back to us so we can continue the conversation with the person we just spoke to, to ensure the responses sound cohesive and genuine. What do you dislike about Verint Messaging? Sometimes they're responses that don't go through properly and you have to natively respond to the customer and go find the comment. Also, your responses get deleted after a certain time frame, and they're not saved so you have to ...

"Satisfied Daily Customer"

What do you like best about Verint Messaging? So easy to see all details and filter - seeing followers, bans, etc. What do you dislike about Verint Messaging? Hold queue still needs work - also more platforms need added. What problems is Verint Messaging solving and how is that benefiting you? When an issue is reported, it is resolved quickly.

"It is easy to use and navigate around"

What do you like best about Verint Messaging? You can get start of the data in Verint and it is easily accessible. What do you dislike about Verint Messaging? Not able to view password when inputing, if there is an error you have to write again. Not able to delete messages sent privately or edit. What problems is Verint Messaging solving and how is that benefiting you? It accomodates different social media platforms which makes it easy to respond.

"It is easy to use and navigate around"

What do you like best about Verint Messaging? You can get start of the data in Verint and it is easily accessible. What do you dislike about Verint Messaging? Not able to view password when inputing, if there is an error you have to write again. Not able to delete messages sent privately or edit. What problems is Verint Messaging solving and how is that benefiting you? It accomodates different social media platforms which makes it easy to respond.

"Conversocial Review"

"Great"

What do you like best about Verint Messaging? It integrates well with Zendesk and allows form a more seamless workflow What do you dislike about Verint Messaging? The turn over of staff at Conversocial. People are constantly coming and going; haven’t worked with a rep for longer than a year. What problems is Verint Messaging solving and how is that benefiting you? Our access to multiple review sites and contact channels

"Great management tool for social channels"

What do you like best? Easy to navigate and filter topics and users What do you dislike? Can sometimes take a while to load if there are many posts to process What problems are you solving with the product? What benefits have you realized? Provide customer service to users across different social platforms

"Respond to publications and comments on social media"

What do you like best about Verint Messaging? Conversocial has one of the best user interfaces I've worked with. It allows us to manage our interactions in social networks at an effectively productive rate and while collecting valuable data on the results of these interactions with our customers. It also allows us to use shortcuts when performing various tasks, such as assigning an item and applying tags. In addition, it provides us with the ability to manage publications on social networks ...

"Monitor all social networks of our brand"

What do you like best about Verint Messaging? Conversocial has dozens of shortcuts that save a lot of time between tasks. In addition, it allows us to see an overview of all the publications of several channels in the same inbox, or filter from the channels that we are interested in watching, which means a great saving of time in individual evaluation for our team. Another thing is that Conversocial groups the history of interactions by individual conversations, automatically prioritizes ...

"Develop stronger links with your audience"

What do you like best about Verint Messaging? Conversocial has many shortcut choices that makes my work so fast when I want to do any keyword search. It allows you to set up notes that, in perspective, are noticeable, enabling us to collect all data in the same place to make more precise choices. But Conversocial's best thing is its ease of use when tracking and hiring multiple social media accounts and its Customer Support, as they always keep us updated with the tickets sent from us ...