Conversocial Reviews in February 2025: User Ratings, Pros & Cons

"Verint - Improvising your social presence across the globe"

What do you like best about Verint Messaging? It makes it easy to manage and monitor social media channels and the audience connected to them. The realtime data for social events and the ability to trace back the history helps the organization to boost their online presence across the world What do you dislike about Verint Messaging? The only disadvantage observed was using the search. It needs to improvise the search to showcase exact results for the specific term along with sentiment ...

"Good Security Features"

What do you like best about Verint Messaging? provide features to help organizations adhere to regulatory requirements and ensure data security and privacy in their social media interactions What do you dislike about Verint Messaging? Support sometime take too long to have an answer for latin america clients What problems is Verint Messaging solving and how is that benefiting you? integrate with other customer relationship management (CRM) tools, marketing automation systems, and analytics ...

"Verint Bot Build"

What do you like best about Verint Messaging? Easy to use bot build, with capabilities to add NLU. The Verint team always supported new ideas and flows we could implement to enhance the customer experience further. What do you dislike about Verint Messaging? Having to pay extra for NLU adds. Other platforms allow the business to control both the build + NLU. I wish the integration into Salesforce allowed for a more robust bot build that could perform in real-time instead of manual agent ...

"Easy to use"

What do you like best about Verint Messaging? I love how easy it is to be able to go through so many of the messages at once. Being able to categorize and leave internal notes is also very helpful. What do you dislike about Verint Messaging? It rarely happens but there are errors where we are not able to respond to some of the comments. What problems is Verint Messaging solving and how is that benefiting you? It is allowing me the opportunity to be efficient and quickly go through my job. ...

"Verint Messaging is a fantastic work tool!"

What do you like best about Verint Messaging? Everything is laid out very smoothly and makes sense to every tea member with little to no additional training required! What do you dislike about Verint Messaging? There are times where it will glitch or it is slow to route tickets. What problems is Verint Messaging solving and how is that benefiting you? We are able to connect with customers across all important social platforms with no longstanding issues, optimizing our engagement.

"Easy to Use & Happy with my work flow"

What do you like best about Verint Messaging? I like that we can manage multiple platforms at the same time and easily route things to other que's when needed. This makes our job very simple and we are able to solve issues quickly. What do you dislike about Verint Messaging? Sometimes there is a glitch or two and we do not get a comment or message right away. It causes a lag in response time and we take that seriously wanting to respond as fast as possible to our customers. What problems is ...

"Verint Review"

What do you like best about Verint Messaging? To see messages from different platforms seamlessly and in real-time. What do you dislike about Verint Messaging? Limitation of reports readily available. What problems is Verint Messaging solving and how is that benefiting you? flexibility with users profiles to add more data.

"Excellent system for WhatsApp messaging"

What do you like best about Verint Messaging? I like that it makes WhatsApp messaging with clients easy and seamless. The system is very simple and easy to use and has the right tools for dealing with clients. What do you dislike about Verint Messaging? Sometimes it can be a bit slow when sending messages, sometimes the client has already replied by the time it looks like our message sent, can lead to a delay in response. What problems is Verint Messaging solving and how is that benefiting ...

"great tool for usage"

What do you like best about Verint Messaging? user-friendly and doesn't freeze on usage. it has been helpful to improve business and reply to customers appropriately. helps with Consistent Information and reduces Training Time. What do you dislike about Verint Messaging? it doesn't show conversations that are too old and gets quite difficult to find them later. What problems is Verint Messaging solving and how is that benefiting you? Reduced Escalations. Increased First Contact ...

"Efficient"

What do you like best about Verint Messaging? I enjoy being able to see all previous messages from the user What do you dislike about Verint Messaging? I do not like that you are um able to change the close reason after a case has closed. What problems is Verint Messaging solving and how is that benefiting you? It's solving an ability to connect with customers