Conversica

Early signs are promising

What do you like best? Conversica has helped us to improve lead quality and drive more interaction with our early pipeline. It has been far more accurate in responses than I expected. What do you dislike? Lots of alerts. I would argue almost too many at times. Recommendations to others considering the product: Give it a try. It has been far better than I anticipated. I envisioned way more issues with accuracy. Conversica has been accurate and responsive to feedback from my ...

Overall Good Product

What do you like best? Conversica is great at reaching out to a large number of contacts without having to think about when or how to followup. The program also takes the correct action with regards to the next step in your process 90% of the time. Truly set and forget. What do you dislike? Depending on the response from the contact, examining the original email sent can be difficult at times. What problems are you solving with the product? What benefits have you realized? ...

It Serves a Purpose

What do you like best? I like that it reaches out to leads that have fallen through the cracks. What do you dislike? It is not as user friendly as I'd like. It would be better if the controls were easier to use. Recommendations to others considering the product: Not a necessary tool but it does provide value if used properly. What problems are you solving with the product? What benefits have you realized? Following up with warm leads that have lost visibility.

Conversica is the solution we needed

What do you like best? We have a lot of inbound demand of MongoDB. Filtering out who are the most qualified leads at any one point in time is challenging. Conversica's AI and campaigns were easy to set up and have provided instant value to our team. What do you dislike? The pricing scheme based around total contacts is a bit challenging. I'd rather pay per campaign type that we create. What problems are you solving with the product? What benefits have you realized? We are now able ...

Great idea, but execution is lacking

What do you like best? Ability to automate lead messaging--we use it to follow up on scheduling demos, reactivating old leads, moving opps forward, and it does all these functions. What do you dislike? Odd interface and awkward customizations. User interface is getting better but it's still confusing. Some of the language customizations make no sense and have necessitated more intervention that you'd think would be necessary. Recommendations to others considering the product: All ...

We use it to reengage prospects that are nurtured

What do you like best? I like that it bubbles up opportunities amongst all the noise in my database and re-engages people that I may have thought were "cold" super easy as I dont even have to do anything with it as its integrated with SalesForce What do you dislike? sometimes it can reach out to a prospect after a prospect tells me not to contact them anymore but Im sure that's my fault for not understanding the tech fully Recommendations to others considering the product: Good ...

Great tool

What do you like best? It relieves many manual processing of leads via AI assistant What do you dislike? product feature has been geared towards a certain industry and took while to adjust its features applicable to our industry Recommendations to others considering the product: The usage can vary greatly depending on the type of user you are and number of employee size. What problems are you solving with the product? What benefits have you realized? Humans and its ...

Great for Lead Qualification Nurture Programs

What do you like best? The ease of use - and different ways you can set up the smart 'drip' to leads. The UI is also great! What do you dislike? It is difficult to 'round robin' or assign your leads to reps in a specific order once Conversica has qualified them, specifically when passing them into Salesforce. We have had to figure out ways around this, but would love if Conversica worked better with our current process' set up in Salesforce. What problems are you solving with the ...

Nurturing and Qualifying Leads Until Timing Is Just Right!

What do you like best? The ease of use. The UI is great and designed really well. It is easy to set up 'drips' to nurture leads. And the concept of Conversica saves our sales reps TONS of time - so we know exactly when a lead is ready to be contacted. What do you dislike? Integration with Salesforce is a little tricky. It isn't easy to associate Conversica leads to current process' in Salesforce. For example - we want leads that come in from Conversica to be assigned using our Round ...

Conversica is a solid product but a few things to be aware of before purchasing

What do you like best? Functionality generally works as described. The AI email capability will follow up with and dynamically respond to the leads you put in the system. What do you dislike? We had a few more bumps than anticipated during implementation and I found the team to be a bit slow to respond to our needs. The email subject line has to contain a numeric code in order for the responses to be tied back to the system, and I think that reduces the response rate. The system ...