Conversica

Great AI tool to assist with Account Executive follow-up

What do you like best? Simple to understand tool that allows our sales team to focus on selling and let's Conversica handle the outreach for inbound top of funnel leads. What do you dislike? At first it was annoying that we couldn't just set up our conversations directly within Conversica. However, we've been added to a beta group to do this ourselves. Recommendations to others considering the product: Go into this tool with a plan. Know which leads you want to the tool to reach ...

Great product and customer service

What do you like best? Conversica is a great tool for LEVERAGING your leads. Rather, you can get data, insights into markets, and most importantly, conversions with this tool, with unparalleled consistency and efficiency. You can dial-in communications and the market segments you follow up with, and control the cadence and timing of your messages with relatively great precision. It's a fantastic tool that every organization should acquire if they want to help their sales & ...

Great Tool for Finding New Opps

What do you like best? Conversica is easy to implement and works like a charm. The AI works a majority of the time and has allowed us to find opps that were undiscovered. What do you dislike? The system does not pick up sarcasm, so we have a few times where a lead is passed on and shouldn't be. What problems are you solving with the product? What benefits have you realized? This is a great way to help our sales development reps save time and find the real opportunities. Response ...

Conversica Equals Conversions

What do you like best? At first, I was skeptical about how successful we could be when we implemented Conversica. To my surprise, we generated 15 additional deals in 3 months thanks to Conversica. That was only with 1 conversation. Now, we're ready to hit the ground running with additional conversations to keep the momentum going. They're slow to fulfill enhancements, but do give them a try. You'll be addicted to success soon enough. But seriously, Conversica does need to invest in ...

Top quality customer success and account manager help

What do you like best? It is very easy to use and quick to set up. I am most impressed with the support from purchase through to activation from the account managers and customer success teams. In my opinion the AMs and CSMs being at the end of the phone/email to answer any question about setup (which can the most stressful and time consuming thing) is one of the most important facets of a good product. Success is more likely with a fully engaged AM and CSM. What do you dislike? It ...

Convincing enough to keep leads engaged

What do you like best? The increasingly accurate nature of the AI detecting a lead's interest, and the ability for me to easily provide AI feedback is nice. What do you dislike? The constant follow-up e-mails can be too spam-like, which causes many e-mail clients to filter into spam folders, or it can cause leads to become annoyed What problems are you solving with the product? What benefits have you realized? Leads tend to be appreciative of Converisca's quick follow-ups when ...

Effective tool for personalized lead processing or qualifying at scale

What do you like best? Conversica enables us to handle high volumes of inquiries without having to invest in labour. They provide many pre-made templates and allow certain variables to be customized by the customer for the specific purpose or use case. (ie, learning more, upsell, stale opportunities) What do you dislike? The reporting is very laggy and sometimes I often run out of patience when trying to see the data. The conversation templates are good, but our use cases often ...

Very complete work tool for the support area.

What do you like best? Conversica is an ideal tool, to constantly monitor the different support cases, providing personalized attention, ideal for each case, the user, that receives, customer service through this application, can feel full communication with the person who is attending, it also works, not only for live chats, but for personalization and continuous monitoring of emails, the tool is very easy to use, you only need the basic knowledge of informatics, and the handling of this ...

Helping us conquer the one to many customer communication challenge.

What do you like best? We love having the ability to reach out to our customers and engage them about their business without having to make 1-1 calls each time. The email conversations are structured in a way that sounds natural and familiar to our customers, which helps drive engagement. What do you dislike? We have had to work on the persistence of the tool, since we are not using it to capture new customers but to engage with current customers. It was a little too aggressive ...

Excited with Initial Conversations

What do you like best? We have been using Conversica for about a month now and have been impressed by our early results. The engagement rate we have seen with our leads has been much higher than we expected. We have specifically been utilizing Conversica for event invites but are excited to see what happens as we layer in additional types of messaging to our leads. What do you dislike? We have only run into one concern so far with Conversica. Nothing we haven't been able to work around ...