Conversica Reviews in April 2025: User Ratings, Pros & Cons

Decent tool to help give a reason to call and identify hot prospects

What do you like best? Depending on how the prospect responds, it can uncover some potentially lost hot leads. This gives the rep a really specific and easy reason to call and close business. What do you dislike? Some of the responses listed as "hot" were not and tends to skew numbers for the reps. Also, some people really felt a connection with the "fake" rep and got upset when they couldn't talk to them. What problems are you solving with the product? What benefits have you ...

Excited with Initial Conversations

What do you like best? We have been using Conversica for about a month now and have been impressed by our early results. The engagement rate we have seen with our leads has been much higher than we expected. We have specifically been utilizing Conversica for event invites but are excited to see what happens as we layer in additional types of messaging to our leads. What do you dislike? We have only run into one concern so far with Conversica. Nothing we haven't been able to work around ...

We have had great support and a good experience with Conversica.

What do you like best? The support is great! Ruby regularly brainstorms with us on ways to get the most out of our agent. She also helps us get the backend help as needed. What do you dislike? I wish the conversations were more customizable. What problems are you solving with the product? What benefits have you realized? We are using Conversica mainly to reengage with contacts that have dropped off our radar. We have had great success in having them respond and many have ...

It's like having a full-time customer service agent!

What do you like best? It is a great way for us to follow-up on open opportunities and current prospects. We simply upload our lead list to Conversica and the AI does all the work. Then, we can focus on only those leads who respond and have an immediate interest. What do you dislike? Overall, it is a great program, I just wish that it would let you customize the conversations and lead contact fields more. However, the lack of customization hasn't presented any huge challenges for us. ...

Great Results - Excellent Service!

What do you like best? If you're implementing Conversica, then you cannot ask for better support than you'll get from the Conversica team. We still have bi-weekly meetings to discuss how we can optimize our conversations. We are also very happy with our overall ROI,. What do you dislike? The initial integration was difficult, and it still takes a significant time investment to set up the back-end components in our email marketing system whenever we make new conversations. What ...

Great tool for any call center!

What do you like best? Ease of implementation. Whether it be with Salesforce or simple FTP uploads, it's pretty easy to create new conversations and test different language. What do you dislike? Some limitations regarding campaign attribution. Our rep Derik does a great job pushing his team to get requests through the pipeline though! What problems are you solving with the product? What benefits have you realized? Like that it takes a load off our call center agents so they can ...

Great Experience, Excellent Results

What do you like best? As a Head of Marketing whose department's primary objective is to drive quality leads, Conversica is one of few third-party tools we have incorporated into our marketing toolkit. The results we have seen in fewer than 60 days are nothing short of eye-opening. Such an efficient tool with REAL bottom line results. What do you dislike? The only area for improvement would be a way to track Conversica closed-wons on the Conversica dashboard. Recommendations to ...

Fantastic service with incredible results

What do you like best? The platform takes a lot of the follow up work out of the agent's hands. As a marketer, you can rest assured knowing that the leads aren't being wasted by lazy sales people. Additionally, Conversica is great at heeding customer's feedback and implementing new features that are asked for. What do you dislike? Some of the batch tools still aren't quite there. For example, having to add 90 agents one by one is a major pain! What problems are you solving with the ...

Laying the ground cover for your Sales teams

What do you like best? Conversica is the next best thing to a sales assistant and is able to move a lead through the sales funnel so that your sales people can focus more on "hand-raisers" and not "time-wasters." What do you dislike? The emails are effective, but would like more flexibility with the email templates. Recommendations to others considering the product: As with any messaging, segmentation is key. If you're able to segment your leads based on the actions they've taken, ...

Doesn't meet the needs of my niche vertical

What do you like best? I like its ability to process natural language and read the responses we get. I also like that the system's responses have enough variation that it seems like a real person instead of a robot assistant. What do you dislike? We really disliked that we had to have someone authorize the use of our brand name (which is a .com) every time we wanted to include it in a message. This really slowed us down in developing new content. We also didn't like that some of the ...