Conversica

Exceptional service with great ROI on mature, sophisticated software

What do you like best? It has been a pleasure working with the team at Conversica, they are VERY responsive and their experience has added to a very smooth, quick & successful implementation. The Salesforce integration is very mature, where we have been able to deeply integrate our marketing platform (Hubspot), Conversica and Salesforce. Conversica is very intuitive - where it improves itself using a simple interface our sales reps can control - with very visual management ...

A conversation with Ellie (Conversica)

What do you like best? Our finance consultant at Automotive Lease Packaging, at times they find it hard to keep on top of their follow ups as there are constantly new enquiries coming in. This is no longer the case with the help of Ellie (Conversica). Instead of being overwhelmed with overdue follow ups and the feeling that they are letting their customers down, they have the peace of mind knowing that there is someone there liaising with their customers on behalf of them. It’s ...

Great Product, Excellent Service

What do you like best? One virtual assistant just took over the monotonous task of following up with leads for five of our out-bounding sales reps. With that said, our sales team can now focus on setting up calls with vetted prospects that are truly interested in learning more about our services. What do you dislike? Not so much a dislike rather a "nice to have" is a better technical on-boarding process to get Marketo programs and Salesforce reports set up on day 1. Although the ...

Engage leads in a unique way

What do you like best? The staff and support are really great. Our Customer Success Manager, Kourtnei McQuaig, is always there for us and bringing new ideas to the table to engage our leads. Over the years, Conversica has allowed us to connect with leads that wanted more info and helped us to filter out those that do not so we are not spending resources on trying to convert them. What do you dislike? Reporting and the dashboard have never been as robust as we would like. We were told a ...

Having problems with Sales following up on leads?

What do you like best? It's more affordable than hiring another sales person and the touches and engagement vastly exceed a reps by no small margin. Conversica is a phenomenal tool that will undoubtedly help companies 1. facilitate their current sales environment by passing a lot more meetings to Sales Reps and 2. have their SLAs of a certain number of touches per lead met with ease. After setup, it pretty much runs on its own to bring more opportunities to an organization. What do ...

Great Product, Great Team, Great Results

What do you like best? The product for us has meant we can deal with our "lower" value leads on mass so our sales guys can spend more time on the hottest contacts, whilst ensuring no lead gets left behind - this has been a game changer for us. Looking past the product itself, the team we have been working with at Conversica have been flawless. From the sales process to ongoing customer success, they genuinely care and treat you as a partner, not just another customer. What do you ...

Great product and people!

What do you like best? At first I was skeptical of Conversica. An AI system that was going to follow up with our leads? How can i trust it? Well, once we did a trial we were hooked. The team at Conversica is excellent and easy to work with. The system is intuitive and once you get it setup you can get rolling quickly. We have LOVED this product and intend to use it more and more in the next year. We want to roll it out to more areas of our business and look forward to working with them in ...

Excellent Lead Gen Conversion Tool

What do you like best? The support team is excellent, as well as the analytics platform. Their new analytics dashboard allows you to have deep insight into every campaign you have running, as well as how each of your team members is doing. What do you dislike? There is nothing that I dislike about Conversica at this time. Recommendations to others considering the product: If you have a good understanding of where your l leads are coming from- then Conversica will be much more ...

Conversica has been fantastic!

What do you like best? Conversica continues a conversation long after the normal sales team would have given up. It is consistent and may sometimes be overwhelming for those not interested, but works great for harder to reach and busy prospects. It will provide feedback to our sales team so they can concentrate on the hot leads while the AI works those that are not quite there yet. It will email and update associates as it deems accordingly. The new reporting features are very robust, ...

Prioritizing Outcomes & Customer Success

What do you like best? Conversica helps the Sales team get through a lot of the mundane emailing tasks. We also have a great customer service rep who checks in with us regularly to make sure we are getting the most value from the tool. What do you dislike? The current skillset we have are not editable. It would be nice to be able to adjust the copy in the responses a bit so it matches our brand tone/voice. What problems are you solving with the product? What benefits have you ...