Conversica Reviews in April 2025: User Ratings, Pros & Cons

Top quality customer success and account manager help

What do you like best? It is very easy to use and quick to set up. I am most impressed with the support from purchase through to activation from the account managers and customer success teams. In my opinion the AMs and CSMs being at the end of the phone/email to answer any question about setup (which can the most stressful and time consuming thing) is one of the most important facets of a good product. Success is more likely with a fully engaged AM and CSM. What do you dislike? It ...

Demand Gen Automation that scales

What do you like best? The ability to scale demand generation knowing that every lead is followed up on. Conversica's virtual assitants have been instrumental in our nurturing in the absence of a large inside sales team. What do you dislike? The automation set up for each campaign/conversation and making sure every lead campaign has the appropriate follow up. You need to be on top of it. What problems are you solving with the product? What benefits have you realized? Ability to ...

Great Product & Customer Service

What do you like best? Love the customer service & account reps. Always willing to collaborate and help solve problems. What do you dislike? The user interface takes a bit to get used to when creating new campaigns/conversations. Recommendations to others considering the product: Great, effective way to communicate with large audiences efficiently. What problems are you solving with the product? What benefits have you realized? It's a great way to organically re-engage leads.

Great product, great support!

What do you like best? Conversica allows our Sales team(s) to focus on the most actionable leads in their queues. Our virtual agent is a great way to warm up cooler leads, separating the tire kickers from the truly interested. What's more, with the variety of skill sets and conversations at our disposal, the conversation never sounds robotic or scripted. In fact, in several instances, we've had prospects apologize for not responding sooner! What do you dislike? It took a while to drive ...

Convincing enough to keep leads engaged

What do you like best? The increasingly accurate nature of the AI detecting a lead's interest, and the ability for me to easily provide AI feedback is nice. What do you dislike? The constant follow-up e-mails can be too spam-like, which causes many e-mail clients to filter into spam folders, or it can cause leads to become annoyed What problems are you solving with the product? What benefits have you realized? Leads tend to be appreciative of Converisca's quick follow-ups when ...

Cut Costs; Increase Touches

What do you like best? Conversica allows an organization to better utilize SDR funds b/c Conversica is essentially a steroid-enhanced version of an SDR for less of a cost in most cases. B/c the Conversica assitsant you set up never gets tired, the assistant will reach out to all leads, everytime, on schedule until they get a response or until all of the follow-up emails are exhausted. If you purchase 5,000 leads per month, that essentially results in the assistant sending out 50-100,000 ...

Conversica has been fantastic!

What do you like best? Conversica continues a conversation long after the normal sales team would have given up. It is consistent and may sometimes be overwhelming for those not interested, but works great for harder to reach and busy prospects. It will provide feedback to our sales team so they can concentrate on the hot leads while the AI works those that are not quite there yet. It will email and update associates as it deems accordingly. The new reporting features are very robust, ...

Prioritizing Outcomes & Customer Success

What do you like best? Conversica helps the Sales team get through a lot of the mundane emailing tasks. We also have a great customer service rep who checks in with us regularly to make sure we are getting the most value from the tool. What do you dislike? The current skillset we have are not editable. It would be nice to be able to adjust the copy in the responses a bit so it matches our brand tone/voice. What problems are you solving with the product? What benefits have you ...

Effective tool for personalized lead processing or qualifying at scale

What do you like best? Conversica enables us to handle high volumes of inquiries without having to invest in labour. They provide many pre-made templates and allow certain variables to be customized by the customer for the specific purpose or use case. (ie, learning more, upsell, stale opportunities) What do you dislike? The reporting is very laggy and sometimes I often run out of patience when trying to see the data. The conversation templates are good, but our use cases often ...

Great idea, but execution is lacking

What do you like best? Ability to automate lead messaging--we use it to follow up on scheduling demos, reactivating old leads, moving opps forward, and it does all these functions. What do you dislike? Odd interface and awkward customizations. User interface is getting better but it's still confusing. Some of the language customizations make no sense and have necessitated more intervention that you'd think would be necessary. Recommendations to others considering the product: All ...