Conversica

Great tool for any call center!

What do you like best? Ease of implementation. Whether it be with Salesforce or simple FTP uploads, it's pretty easy to create new conversations and test different language. What do you dislike? Some limitations regarding campaign attribution. Our rep Derik does a great job pushing his team to get requests through the pipeline though! What problems are you solving with the product? What benefits have you realized? Like that it takes a load off our call center agents so they can ...

Fantastic service with incredible results

What do you like best? The platform takes a lot of the follow up work out of the agent's hands. As a marketer, you can rest assured knowing that the leads aren't being wasted by lazy sales people. Additionally, Conversica is great at heeding customer's feedback and implementing new features that are asked for. What do you dislike? Some of the batch tools still aren't quite there. For example, having to add 90 agents one by one is a major pain! What problems are you solving with the ...

The 24/7 Sales Assistant

What do you like best? Conversica's AI Sales Assistant is like having another team member on the sales floor who is working around the clock to uncover sales opportunities for our sellers. She is professional, resilient, and can have conversations simultaneously with thousands of potential leads. What do you dislike? The opportunities are endless on how you can utilize the sales assistant to move your business forward, but you have to invest more and upgrade to increase use cases ...

I have turned leads into opportunities utilizing conversica

What do you like best? It helped keep me organized and I was able to utilize my time reaching out to hot leads What do you dislike? There was a lot of emails coming in all at once What problems are you solving with the product? What benefits have you realized? Prioritizing leads to spend the time required to formalize a relationship with those truly interested in our services. hot leads are tracked and reminders sent

Easy to Use

What do you like best? Making changes and updates is easy. Customer service is some of the best I have experienced. What do you dislike? Implementation took a lot longer than I would have liked. Recommendations to others considering the product: Be prepared for several calls leading up to the implementation. What problems are you solving with the product? What benefits have you realized? Automating messages to leads that need some cleaning up.

Conversica with AI Assist (on behalf of Merchant Industry)

What do you like best? Conversica paired with AI Assist's know how of the finance industry makes it a great technology to utilize. It allows for a quick setup and for an out of the box or unconventional pathway to success for our business. Merchant Industry would definitely recommend Conversica! What do you dislike? There is currently nothing that me or my company dislike about Conversica. What problems are you solving with the product? What benefits have you realized? -

Love using AI to qualify business

What do you like best? We have seen early success with Conversica. I love that we now have the bandwidth to follow up with more leads and they are successfully converting into business. What do you dislike? I would like Conversica to be available in more languages, so we can deploy WW. What problems are you solving with the product? What benefits have you realized? We have a large volume of leads. Conversica helps us stay on top of the demand.

Conversica is the truth.

What do you like best? The product itself is fantastic. It has freed up a ton of time for me and my team. We've implemented Conversica as a lead retention/follow up system and it has helped us convert deals that would have otherwise slipped through the cracks. What do you dislike? I had only one issue, but I wouldn't say it was a dislike.... Adding a feature that allows you to customize the amount of times any grouping of data points will be contacted would be extremely useful! ...

A challengeing reward

What do you like best? It works..... I use Conversica to find new business. It puts me infront of new potential clients regularly, and based upon optimization , my responsibility, it will work and do this task even more regularly. For my uses of Conversica, which is interest outreach I do need to find and develope more ways to originate organic leads to then be put into Conversica. What do you dislike? My ROI is not a one conversation and done, it could be anywhere between 1-6 months, ...

Great tool, Amazing Service

What do you like best? Conversica's product is consistently evolving and helps our organization reach prospects that would have never been personally reached out to on a consistent cadence. What i like most is that my Customer Success Manager, Breanna, is very knowlegeable and responsive. I ask a lot of questions, so thank goodness for her and the Conversica team’s patience and quick turnaround. What do you dislike? I can't think of anything at the moment. Recommendations to others ...