Conversica Reviews in April 2025: User Ratings, Pros & Cons

Unparalleled Customer Service

What do you like best? Customer service is outstanding. Derik Hettinger, our Customer Success Manager, is one of the best customer service reps I have ever dealt with. Extremely attentive, positive attitude, and extremely quick to assist when we had a couple of minor hiccups (all of which were my fault). Derik, as well as Derek Dzik, are tremendous assets to the company. What do you dislike? The system can be a little tricky to use if you have a complex CRM environment. It took me some ...

Conversica has been a helpful "assistant

What do you like best? Conversica helps us to reach out to people and get a response that we wouldn't be able to get otherwise. We don't always have time to reach out to every single customer, and conversica helps us reach those goals. What do you dislike? This product benefits us a lot, there is nothing that we dislike. What problems are you solving with the product? What benefits have you realized? This products helps us with better communication with our customers. Some people ...

Incredible Team!

What do you like best? The product has changed the way that we do business. The customer support team (Jen and Anna!) have been nothing but amazing for us, and have helped us grow our business. What do you dislike? The service is overall excellent. I cant think of anything offhand that i would say i dislike about the product or the service we are provided with. What problems are you solving with the product? What benefits have you realized? We are solving the issue of high cost ...

Exceptional service with great ROI on mature, sophisticated software

What do you like best? It has been a pleasure working with the team at Conversica, they are VERY responsive and their experience has added to a very smooth, quick & successful implementation. The Salesforce integration is very mature, where we have been able to deeply integrate our marketing platform (Hubspot), Conversica and Salesforce. Conversica is very intuitive - where it improves itself using a simple interface our sales reps can control - with very visual management ...

A conversation with Ellie (Conversica)

What do you like best? Our finance consultant at Automotive Lease Packaging, at times they find it hard to keep on top of their follow ups as there are constantly new enquiries coming in. This is no longer the case with the help of Ellie (Conversica). Instead of being overwhelmed with overdue follow ups and the feeling that they are letting their customers down, they have the peace of mind knowing that there is someone there liaising with their customers on behalf of them. It’s ...

Great Product, Excellent Service

What do you like best? One virtual assistant just took over the monotonous task of following up with leads for five of our out-bounding sales reps. With that said, our sales team can now focus on setting up calls with vetted prospects that are truly interested in learning more about our services. What do you dislike? Not so much a dislike rather a "nice to have" is a better technical on-boarding process to get Marketo programs and Salesforce reports set up on day 1. Although the ...

Engage leads in a unique way

What do you like best? The staff and support are really great. Our Customer Success Manager, Kourtnei McQuaig, is always there for us and bringing new ideas to the table to engage our leads. Over the years, Conversica has allowed us to connect with leads that wanted more info and helped us to filter out those that do not so we are not spending resources on trying to convert them. What do you dislike? Reporting and the dashboard have never been as robust as we would like. We were told a ...

Having problems with Sales following up on leads?

What do you like best? It's more affordable than hiring another sales person and the touches and engagement vastly exceed a reps by no small margin. Conversica is a phenomenal tool that will undoubtedly help companies 1. facilitate their current sales environment by passing a lot more meetings to Sales Reps and 2. have their SLAs of a certain number of touches per lead met with ease. After setup, it pretty much runs on its own to bring more opportunities to an organization. What do ...

Great Product, Great Team, Great Results

What do you like best? The product for us has meant we can deal with our "lower" value leads on mass so our sales guys can spend more time on the hottest contacts, whilst ensuring no lead gets left behind - this has been a game changer for us. Looking past the product itself, the team we have been working with at Conversica have been flawless. From the sales process to ongoing customer success, they genuinely care and treat you as a partner, not just another customer. What do you ...

Good product but poor accounting processes

What do you like best? The product is interesting and works well. Easy to use and great results. but the back end of stuff just isn't worth the time What do you dislike? There in-house processes like accounting are poor. They have forgotten to bill me, charged my credit card with no warning, forgotten to invoice me and charged my card. And the follow up is terrible. This has turned someone who was an evangelist for their company into someone who would never recommend it, even with the ...