8.9
Spot Score
Empower your team with secure remote access.
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ConnectWise ScreenConnect has garnered high praise for its comprehensive toolbox for remote support, making it a standout solution in the market. Users appreciate its array of functionalities, including file transfer, session recording, and live chat, that enable efficient issue resolution. The customizable interface and branding options enhance professionalism ...Read more
Simplifies remote support with a comprehensive toolbox for efficient troubleshooting, file transfer, live chat, and multi-monitor support.
Easy to connect to clients with customizable toolbox and multi-monitor feature for enhanced user experience.
Intuitive UI with customization options, seamless communication, and efficient machine access.
Provides efficient remote access, file transfer, and command execution, enhancing productivity.
Potential learning curve for new users due to the extensive range of features available.
Limited support options with chat-based or email support, lack of telephone support.
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S
Steve
07/05/19
Great product
Great product
06/28/19
The fantastic remote connection system.
What do you like best? I have been working as a member of the technical support team of a software company for more than 8 years and I can say that ConnectWise Control I like to use it not only for its clean, modern and friendly interface but also allows me to have a direct communication with the client or a member of my team that has problems with your computer. I really like to be able to use your chat system because I can know the needs of the client in real time before ...
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L
Lance
06/21/19
Really great software
Really great software! I have used it for over 8 years now, fits all my needs!
T
Thommyson
06/17/19
Solid product - support adequate
We use Connectwise Sell with an integration to NetSuite. There are some complexities in our business that Connectwise Sell handles better than NetSuite in the quoting process. Support tools have been adequate.
SM
Steve Manser
06/15/19
Without a doubt the best
Without a doubt the best, cleanest, easiest solution I've tried over the past 20 years in IT support. I purchased the onsite product for 2 technicians 5 years ago and it has served me very well, some great features like quick connections, preview of remote screen, notes, software version on remote screen, chat and time line. I really couldn't do my job properly without it. I've tried many others including Teamviewer, Splashtop, Anydesk, Logmein etc
A
AZJames
06/15/19
Good job by tech support
Good job by tech support. My problem was solved quickly by changing the video driver on the host.
J
Jay
06/14/19
Great way to manage remote access!
Great way to manage remote access!
D
Dieter
06/14/19
It's still a bit awkward for my customers ...
It's still a bit awkward for my customers to download and install the hosting client. This happens about 50% of the time.
IT
IT Tech
06/13/19
Not as good as Teamviewer but the price…
Not as good as Teamviewer but the price was excellent. The downside is that it requires Java to be installed on both machines and most browsers have Java blocked. So far the only browser that I can get it to work with is Pale Moon.
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steve
06/09/19
I have been using this product for over…
I have been using this product for over 5 years and it is very reliable and easy-to-use
