8.9
Spot Score
Empower your team with secure remote access.
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ConnectWise ScreenConnect has garnered high praise for its comprehensive toolbox for remote support, making it a standout solution in the market. Users appreciate its array of functionalities, including file transfer, session recording, and live chat, that enable efficient issue resolution. The customizable interface and branding options enhance professionalism ...Read more
Simplifies remote support with a comprehensive toolbox for efficient troubleshooting, file transfer, live chat, and multi-monitor support.
Easy to connect to clients with customizable toolbox and multi-monitor feature for enhanced user experience.
Intuitive UI with customization options, seamless communication, and efficient machine access.
Provides efficient remote access, file transfer, and command execution, enhancing productivity.
Potential learning curve for new users due to the extensive range of features available.
Limited support options with chat-based or email support, lack of telephone support.
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M
Maryann
09/29/19
Comparing Teamviewer to Connectwise.
PROS & CONS What are the best aspects of this product? I'm selling to accounts, not people. Having the ability to categorize something as an account and then sub-categorizing it makes a whole lot of difference. I can include notes for every client as I proceed to make changes or get working on their system. That way, I can gain complete access to data in a single location. What aspects are problematic or could work better? I was hoping their pricing can be a bit lower. But the ...
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AI
Administrator in Transportation/Trucking/Railroad
09/20/19
The best remote control software that I have ever used.
What do you like best? Intuitive in every way. There seems to be no end to the goodness that is Connect Wise's ScreenConnect. What do you dislike? It's price. File and print sharing could be better. Recommendations to others considering the product: It's very very good I would definitely recommend it. What problems are you solving with the product? What benefits have you realized? Managing support for desktops and servers spread over a large territory
B
Bio-Techne
09/17/19
Good product
Good product
R
Ricardo
09/12/19
Comes with a lot of features and affordble too!
PROS & CONS What are the best aspects of this product? We get to record all of our sessions. We're slowly creating an internal training library for our staff according to the training/support sessions. This time around, our clients can swiftly and easily connect using any smart device, desktop PC/laptop (Linux and Windows), and Mac. What aspects are problematic or could work better? The admin area could use a fresh, modern UI upgrade. It doesn't seem to be intuitive in doing things. ...
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N
Nick
09/10/19
Don't expect support to be Helpful.
Don't expect support to be Helpful.
P
Phil
09/08/19
A remote support tool that does its job extremely well.
PROS & CONS What are the best aspects of this product? Deploying it is super easy. It comes with a lot of good features such as the reboot-and-connect-to-safe-mode, shared toolbox, drag-and-drop file transfers, and screen recording. It's nice having these useful features since they're something that's being frequently used. What aspects are problematic or could work better? Making and effectively managing groups of clients could use further streamlining. It would've been nice if we ...
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NV
Nick V
08/20/19
Nothing Else Compares
What do you like best? It's fast, it's reliable, and super easy to use. Navigating multiple displays is handled better than any other remote access software. I also love the additional insights you can see at a glance such as IP address and user logged on, and whether the session is active or idle. The remote command line is super fast and very helpful for local password resets and other management in a pinch. What do you dislike? The only quirk about it is gaining elevated access ...
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TB
Tyler Bamberg
08/05/19
product is a scam
product is a scam. Product constantly crashes and support is nonexistent. Monthly contracts arent monthly. Company just exists to bill.
UI
User in Facilities Services
07/11/19
Awesome tool for IT teams
What do you like best? ConnectWise allows you to log into another device from your own. If I am having an issue on my computer, the IT team can log into my machine from theirs using ConnectWise and fix the issue on my computer without having to come over in person. What do you dislike? Nothing to dislike about the tool. It is very helpful and easy to use. Recommendations to others considering the product: If you are an IT team, you definitely should invest in getting this ...
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07/11/19
Awesome tool for IT teams
What do you like best? ConnectWise allows you to log into another device from your own. If I am having an issue on my computer, the IT team can log into my machine from theirs using ConnectWise and fix the issue on my computer without having to come over in person. What do you dislike? Nothing to dislike about the tool. It is very helpful and easy to use. Recommendations to others considering the product: If you are an IT team, you definitely should invest in getting this ...
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