ConnectWise Control Reviews in April 2025: User Ratings, Pros & Cons

Good for Remote IT Access

What do you like best? Easy to install, great user experience and interface, makes remote access and control very easy when working with clients. What do you dislike? CW is always a little clunky and updates are a headache. CW is due for a design overhaul in general. Best of it's kind though. What problems are you solving with the product? What benefits have you realized? We are able to remotely access client computers and servers to solve and diagnose their issues more ...

Simple and easy

What do you like best? I like the remote commandline a lot, I find it very useful. What do you dislike? The web admin interface is janky, and sometimes could be laid out better. Recommendations to others considering the product: Not much What problems are you solving with the product? What benefits have you realized? Makes it easy to jump right in

Amazing remote support tool, beats logmein easily

What do you like best? Its faster, easier to deploy, and far cheaper than logmein. It has got even better with time as they keep adding new functionality that makes managing all of clients easier. What do you dislike? That its not free lol. One thing I would like to see improved is remote powershell if possible instead of basic command prompt from the background scenes. More functionality enabling silent administration of tasks such as uninstall programs etc without bothering the ...

Essential for productivity and a daily driver to our business

What do you like best? The complete ease of logging in and having full access to machines under our agents. Installing an agent is as simple as navigating to a website and clicking "get support", and we can screen share and troubleshoot client issues in seconds.The behind-the-scenes command prompt built in is a bonus. What do you dislike? Constant updates that need to update the agents nonstop. Recommendations to others considering the product: Hands down the best ...

Looking for a CRM System? Read this review before you consider Connectwise

I feel bad writing this review as I hate leaving negative feedback for other companies but this is completely justified as our experience so far with connectwise has to be the worst I have ever received from ANY company in over 13 years of being in business.As a telecoms provider we were told that connectwise was a good fit for us as we needed a tool to be able to manage our support processes, our billing customers and our quotation processes. The demo went well and the sales person told us ...

Looking for a CRM System? Read this review before you consider Connectwise

I feel bad writing this review as I hate leaving negative feedback for other companies but this is completely justified as our experience so far with connectwise has to be the worst I have ever received from ANY company in over 13 years of being in business.As a telecoms provider we were told that connectwise was a good fit for us as we needed a tool to be able to manage our support processes, our billing customers and our quotation processes. The demo went well and the sales person told us ...

One or 2 good bits, 1000 bad bits

Overal some good bits once you get your head around it but overal i would not recommend it.Support is shocking, as others have said.I gave a list of issues (around 30 of which some have been arrnage since our go live day and still not addresed and at first it they reached out to help resolve offering free support. I agreed but then all of a sudden they made no contact and closed my support ticket. Re-opening and now they are saying that they had other jobs to do and now if i want support it ...

I find their support lacking

I find their support lacking. I have reached out 3 x's to their sales dept, left 3 messages and have yet to receive a return back.I asked about a feature on the new mobile app- turns out they do not have this feature and they told me to "recommend " this enhancement.I feel they should contact their sw dept and recommend it

ConnectWise Control, does what it says on the tin

What do you like best? ConnectWise Control is a very economical way of connecting to remote PCs. I was a long term LogMeIn user and was getting fed up with the year on year price increases. ConnectWise Control solves this very easily as it has a very low rate once you move up to the 500 to 1,000 PC bracket. It is very quick to connect as well. What do you dislike? There are a lot of features within ConnectWise Control, but they are not always readily available to users to operate. ...

Remote Support as a Tool for Clients