8.9
Spot Score
Empower your team with secure remote access.
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ConnectWise ScreenConnect has garnered high praise for its comprehensive toolbox for remote support, making it a standout solution in the market. Users appreciate its array of functionalities, including file transfer, session recording, and live chat, that enable efficient issue resolution. The customizable interface and branding options enhance professionalism ...Read more
Simplifies remote support with a comprehensive toolbox for efficient troubleshooting, file transfer, live chat, and multi-monitor support.
Easy to connect to clients with customizable toolbox and multi-monitor feature for enhanced user experience.
Intuitive UI with customization options, seamless communication, and efficient machine access.
Provides efficient remote access, file transfer, and command execution, enhancing productivity.
Potential learning curve for new users due to the extensive range of features available.
Limited support options with chat-based or email support, lack of telephone support.
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NM
Nathaniel Miller
01/09/20
Simple to use with great support and…
Simple to use with great support and communication
KB
Kurk Brown
01/09/20
So much easier to use that LogMeIn
So much easier to use that LogMeIn! Would highly recommend for anyone that uses a remote access software to switch to ConnectWise now!! The connection seems instantaneous. Just click and you are there! Great service!!
FJ
Frank Jaeschke
01/09/20
Works very well
Works very well, easy to use.
JC
Jeremy Caudill
12/30/19
Three reason not to buy ConnectWise
Three reason not to buy ConnectWise1. too complicated2. Expensive3. No resourcesTook my customer environment down and tried to cancel the subscription and sent us to collections.Not a good partner.
MC
Melody C
12/26/19
Easy to use and reasonably priced! Meets all my remote needs.
What do you like best? I can easily connect with clients who need help. It is NOT difficult for them to connect, which was a concern with a previous program. Connection is simple and NOT time-consuming. They do not have to be computer savy to connect to a support session. I am amazed at all the features available for the price. My clients see me as a "miracle worker" because it enables me to quickly get into their computer and address problems they are unable to fix. What do you ...
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AG
Avid Golfer
12/21/19
Buyer Beware!!!
We're a very small company. So when costs were discussed, it was only a small amount per employee. Right!!!We're finally ready to go live after taking all these courses, conference calls, etc. So your warranty is over by the time your verified!You want to create a PO???Oh, you have to add sales to your dashboard! $2500 extra!Today we find out if you want invoice templates created??? $3500 extra!!On conference calls, nothing was ever mentioned when we talked about templates we would ...
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V
Victor
12/19/19
IF YOU ARE THINKING ABOUT BUYING THIS…
IF YOU ARE THINKING ABOUT BUYING THIS AS A CRM SYSTEM YOU SHOULD READ THIS REVIEW BEFORE BUYING. They lack so many features which is necessary, I had complained several times until I got no response from their customer care service. They kept deducting $598 even when it wasn’t time for auto renew, their software introduced virus to all my computers and they requested that I pay for their antivirus which was a total scam. Don’t fall for their auto renewal fraud. Currently their software ...
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M
Mike
11/27/19
Reviews getting worse
As a long term customer of Connectwise, in the first years, I couldn't praise them enough.Recently, it's all about the money. We roughly spend circa £40,000 a year with Connectwise and for the last 5 years. However, for them, this doesn't seem enough to be classed as a valued customer. Money comes first, customer service last.For those wondering whether to join Connectwise, if you do, increase your budget by 30%, assume you will have problems and good luck!
YL
Yuan L
11/25/19
ConnectWise Control software for remote connection of high quality and availability at all times.
What do you like best? Connectwise control is a highly functional software, has an extraordinary design and interface that makes it ideal for anyone to work with this software, as it is very easy to use, one of the features that I love about connectwise control is that it allows its users the ability to view and control devices remotely easily and quickly, from anywhere where their users have internet connection, one of the factors that I loved about is software when you buy is that it ...
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AI
Administrator in Information Technology and Services
11/20/19
ConnectWise Control simplifies IT
What do you like best? Ease of use. We direct clients to our customized portal and provide a code. I also love that we can stay logged in after a reboot. What do you dislike? Not much. It really does all we need it to do. Recommendations to others considering the product: Great Product. Keep using it. What problems are you solving with the product? What benefits have you realized? Getting remote access to laptops and other devices without the need for VPN access
