ConnectWise Control Reviews in April 2025: User Ratings, Pros & Cons

ConnectWise Review

What do you like best? I like that it allows me to be able to see the computer screen and work remotely and access documents while wfh What do you dislike? It's not as user friendly or as easy to manipulate as other remote softwares I have used What problems are you solving with the product? What benefits have you realized? Some of the problems tend to be finding the actual screen and being able to manipulate the screen size. It drops behind the other screen and there's ...

Connectwise works very well for remotely supporting our field employees.

What do you like best? The ConnectWise client allows me to remotely control remote PC's for troubleshooting. There are many included controls that help this process work smoothly. What do you dislike? It can sometimes be hard to talk someone through the initial connection process. What problems are you solving with the product? What benefits have you realized? I am able to remotely support our field personnel on their laptops. If they are having an issue with a software or ...

Very easy to use remote support software

What do you like best? The ease of the user interface, not only for the technician offering support, but also for the user who will connect with the technician. What do you dislike? Sometimes the support on Mac, due to the nature of Mac's security, can be difficult to navigate. What problems are you solving with the product? What benefits have you realized? The ease of connecting with remote users. It's quick and easy, and feels painless from both sides.

Excellent product, very efficient

What do you like best? I like how simple and straight forward it is in connecting to remote clients. This helps in an MSP environment where you have multiple clients. You can even group the client together. What do you dislike? I dislike the fact that it seems you have to setup a local server in order to fully utilize it. What problems are you solving with the product? What benefits have you realized? Being able to remote into workstations to quickly resolve issues helps in ...

ConnectWise has prove to be solid tool to support end users

What do you like best? We use the Access functionality which is where we install the client on every single machine in our company that gets provisioned to our employees. That way we can connect to those machines at any time it has an internet connection, which gives us the ability to support with or without end user intervention. What do you dislike? We have had small pockets of downtime which can be problematic for our external customer support team. Recommendations to others ...

Using ConnectWise on Regular Bases

What do you like best? It is easy to create a remote session. The quality is good. If you are IT and doing work on a machine and have to restart, the session starts automatically. Low cost. easy to take control over in a remote session. As the remote session is starting you can see information regarding the other machine. You can also see if the use was able to download the installation for the remote session. It's just a good way of keeping you informed. Since you ...

Field Tech App user

95% Android app user here. The recent updated app is almost unusable to myself and other technicians who use it exclusively on Apple devices. When you want to enter expenses, the expense page crashes the app. When you need to make changes to a time you just entered, now you have a duplicate of the wrong time from before and of course, you can't delete any of it. Try entering time on a date other than today? Nope. It will change your entry to today and there's a good chance you won't be able ...

Horrible support - Painful to deploy - Outdated documentation

I see the reviews here and I am wondering how many of them are actually paid by ConnectWise.Our experience has been that there was a very good pre-sales but no support whatsoever after that. We have tickets still opened and escalated after one month. Most of the support request we made were answered by technician that do no know the product and cannot help. How easy it is to use this product ? You have to go through the ConnectWise University to be able to use it ! (no Joke). After 3 months ...

Connectwise has never let me down or…

Connectwise has never let me down or failed me. My connection is always secure, and has never as much as flickered or shown any signs of wavering.

VERY easy to implement and migrate

VERY easy to implement and migrate. Staff is professional and prompt.