8.9
Spot Score
Empower your team with secure remote access.
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ConnectWise ScreenConnect has garnered high praise for its comprehensive toolbox for remote support, making it a standout solution in the market. Users appreciate its array of functionalities, including file transfer, session recording, and live chat, that enable efficient issue resolution. The customizable interface and branding options enhance professionalism ...Read more
Simplifies remote support with a comprehensive toolbox for efficient troubleshooting, file transfer, live chat, and multi-monitor support.
Easy to connect to clients with customizable toolbox and multi-monitor feature for enhanced user experience.
Intuitive UI with customization options, seamless communication, and efficient machine access.
Provides efficient remote access, file transfer, and command execution, enhancing productivity.
Potential learning curve for new users due to the extensive range of features available.
Limited support options with chat-based or email support, lack of telephone support.
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CN
Charles N
06/29/20
Great remote tool with an ever growing remote user footprint.
What do you like best? I like the ability to remote and help users no matter where they are as long as they have a sufficient connection to the internet. What do you dislike? Nothing that I can think of, ScreenConnect/ConnectWise Control is a great product that I have any issues with. Recommendations to others considering the product: Integrate it with Adaxes or AD to automate the permissions for admin users. What problems are you solving with the product? What benefits ...
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AC
Alojz C
06/18/20
Literally the best remote desktop software I have used
What do you like best? Ah it is so fast, so snappy, so lightweight. I have not used a better one then screenconnect. Or I guess they have rebranded it to control. It is not laggy at all, does really well with low bandwiths, so many features! You can make the users screen black while you are using it so they can't see what you are doing. You can reboot into safe mode with networking from the command at the top. Doing onetime sessions are pretty easy. Right now, we use N-central as our RMM ...
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IG
Isaac G
06/03/20
The best remote access software I have used!
What do you like best? Reliable. I've tested various remote access programs such as Splashtop and Teamviewer. Connectwise control was a great blend of value and affordability. You can either install an agent for remote access whenever the device is powered on, or you can do remote support with a url and a code. Both features are essential and beautifully implemented. What do you dislike? It took a little bit to learn the interface, but after a couple days it was easy to use. It's ...
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PM
Preston Mitchell
05/19/20
Connectwise is VERY VERY DANGEROUS
Connectwise's Remote Access app, called ConnectWise Control, is a favorite tool for crooks who pose as genuine PC technicians. There is a 'design' flaw in the ConnectWise GUI that allows crooks to access all areas of a victim's PC without his/ her knowledge. That design flaw cloaks the crooks' nefarious activities while they supposedly 'fix' the victim's PC. Here is a real example that explains how.A gang of hackers from India created a first-class website offering remote PC repairs. Their ...
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BR
Brian R
05/14/20
Good product good support
What do you like best? The pre-failure product reports where we can a warning on imminent hardware failure. What do you dislike? sometimes tickets generated can be overwhelming. What problems are you solving with the product? What benefits have you realized? We are able to get full asset listings including software installed.
NK
Nick K
05/12/20
Very helpful tool
What do you like best? Minimal time needed to connect to a client computer in order to troubleshoot issues. Fast, reliable connection that can be toggled to cater to the internet connection speed. Plenty of options available from entering shortcut keys to pasting what's in the clipboard. You can also set up your clients to be able to remote connect to their own office computers remotely. Very helpful in this uncertain time. What do you dislike? It can occasionally be the cause of ...
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C
Customer
05/11/20
Excellent facility
Excellent facility
UI
User in Computer & Network Security
05/04/20
Good tool for remote access
What do you like best? It's pretty easy to establish a remote session with the user using ConnectWise Control. ConnectWise Control works at least for both Windows and Mac devices. It has some very cool features in it for example the ability to run commands remotely What do you dislike? Sometimes it won't recognize the user is actually connected, making it a little harder to access users' devices. If you are in a rush, this may be a little inconvenient, although I still ...
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AI
Administrator in Architecture & Planning
04/17/20
A Solid Remote Control/Support/Meeting solution
What do you like best? Affordable solution with all the features we wanted. What do you dislike? Uh.... Can't think of anything it's a great product Recommendations to others considering the product: Solid support tool. Been essential to our team. Had a few issues with random printer mappings. What problems are you solving with the product? What benefits have you realized? Remote Support, Remote Meetings
AI
Administrator in Information Technology and Services
04/15/20
Screen Connect
What do you like best? The most convenient function of screen connect is having multiple technicians login to the same computer if need be. We switched from Logmein and this was not a feature and served to be a problem on multiple occasions. What do you dislike? Sometimes after updates the machines do not show the name of the user logged into the machine. It's easy to find out, but it is usually displayed below the machine name. What problems are you solving with the product? ...
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