8.9
Spot Score
Empower your team with secure remote access.
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ConnectWise ScreenConnect has garnered high praise for its comprehensive toolbox for remote support, making it a standout solution in the market. Users appreciate its array of functionalities, including file transfer, session recording, and live chat, that enable efficient issue resolution. The customizable interface and branding options enhance professionalism ...Read more
Simplifies remote support with a comprehensive toolbox for efficient troubleshooting, file transfer, live chat, and multi-monitor support.
Easy to connect to clients with customizable toolbox and multi-monitor feature for enhanced user experience.
Intuitive UI with customization options, seamless communication, and efficient machine access.
Provides efficient remote access, file transfer, and command execution, enhancing productivity.
Potential learning curve for new users due to the extensive range of features available.
Limited support options with chat-based or email support, lack of telephone support.
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TW
Terry Warner
08/03/20
This is excellent software for doing…
This is excellent software for doing remote support.
JR
John R.
08/03/20
Easy to implement
Easy to implement, intuitive and it works as expected.
DB
David Blechman
08/03/20
Long time customer.
I have been using ScreenConnect for years. I recently upgraded to the hosted version of this program and don't know why I waited so long. Fantastic product and service. My business depends on this service.
E
Elise
08/03/20
The screen connect works great except…
The screen connect works great except it would be better if the activate remote printing could stay on, it goes off and then it takes a few tries to get the remote printer to appear as a choice.
P
Philip
08/03/20
The product is great but customer…
The product is great but customer service/satisfaction needs help.
J
James
08/03/20
Product Support is what let’s them down
The product itself, when it is working, works great!Feature packed and even has a better feature set than other products on the market.Definitely more ‘Technician Friendly’.However, any time you need support, and trust me you will, their support is hopeless. Their updates break integrations with your authentication provider almost every time. They also force upgrades onto you without allow you to pilot the upgrade in a test instance.So be prepared to have to figure it out on your ...
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M
Matt
07/30/20
Just a number
You are just a number to them, they don't care. Support don't even read what you're after and go off on a tangent about other things.Account managers that couldn't care less once you've signed your contact and they have their commission.Products which are subpar and charged over the odds in comparison to what's new to the marketplace.
AE
Andrew E
07/23/20
ConnectWise Control is easy to use and a powerful remote management tool
What do you like best? I really like how simple ConnectWise Control is to use. The ability to do all of the things I need to (access computers remotely, run commands, setup custom scripts, and even transfer files makes it an invaluable resource for me. What do you dislike? One of the frustrations I've encountered is, when I do try to create scripts to try to automate things in ConnectWise Control, it can take some learning and reaching out to get the results I'm looking for ...
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B
Brian
07/23/20
Terrible UI combined with horrible…
Terrible UI combined with horrible support. Just trying to cancel so I can move to a better product, but you can't cancel yourself. So, it has been a month and still waiting for even a response to my cancellation request.
AI
Administrator in Information Technology and Services
07/01/20
Perfect Remote Control system
What do you like best? ConnectWise Control is fast, secure and we can run it on premises. What do you dislike? The interface could improved to be a bit more modern. What problems are you solving with the product? What benefits have you realized? With ConnectWise Control we can deliver efficient remote support to our customers.
