8.9
Spot Score
Empower your team with secure remote access.
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ConnectWise ScreenConnect has garnered high praise for its comprehensive toolbox for remote support, making it a standout solution in the market. Users appreciate its array of functionalities, including file transfer, session recording, and live chat, that enable efficient issue resolution. The customizable interface and branding options enhance professionalism ...Read more
Simplifies remote support with a comprehensive toolbox for efficient troubleshooting, file transfer, live chat, and multi-monitor support.
Easy to connect to clients with customizable toolbox and multi-monitor feature for enhanced user experience.
Intuitive UI with customization options, seamless communication, and efficient machine access.
Provides efficient remote access, file transfer, and command execution, enhancing productivity.
Potential learning curve for new users due to the extensive range of features available.
Limited support options with chat-based or email support, lack of telephone support.
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LS
Lee Shroder
10/04/20
Older product was better, support is poor
Having been a long term user of one of the older versions of ConnectWise that we self hosted we found the solution excellent and easy to use. Recently we decided to upgrade our licence to use some of the new features, in particular android support but this is where things went wrong. The technical support is an absolute joke and so far from our experience do not help they just advise you to contact someone else, never taking the time to try and help. The upgrade was purchased with the sole ...
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KR
Kyle R
09/30/20
Easy and fast remote access
What do you like best? What is the most helpful? It's easy to setup a remote session, the client is a small download, remote session feels fast. What do you dislike? What is the least helpful? Sometime the idle time is not correct, a computer will show not in use, you cannot and clearly someone is using the computer. What problems are you solving with the product? What benefits have you realized? Quick remote access setup, can run command line commands, various ways to ...
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JS
Joel Streder
09/22/20
This was a great service at first until…
This was a great service at first until 6 months into my license which I paid for 1 year in advance they started to take away my features. I inquired about it and to get the sound feature back I needed to upgrade my license and they would not honor it. That is down right dirty reminds of a used car salesman. Go with NinjaRMM
ML
mike leger
08/21/20
Stay Away
I have been spending the last 8 months trying to cancel add-on software for this that was never used or purchased. They keep giving us new information and things to do. Product is not bad when you get used to it, but the billing department, cancellations department are not worth the fight. stay away.
JR
Jesse Rohrer
08/17/20
I needed a cost effective and efficient solution to…
I needed a cost effective solution to be able to remotely troubleshoot issues both from within our network, and from outside. ConnectWise is working incredibly for me, and I couldn't be more pleased with the result. It has increased productivity significantly! *My only issue, and it is relatively minor (unless one is dealing with >100 devices), is that I had to take the time to manually install it on each device (though the agent is available as a .msi, it doesn't work to deploy the ...
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PR
Peter Roy
08/10/20
Everything's work as required
Everything's work as required, keep up the good work !!!
M
Moj
08/10/20
Excellent product
Excellent product
BW
Big Will
08/03/20
This Software is Awesome
I use Connectwise Control 3 ways. I use it at work to support 80 machines and 2 terminal servers. We also use it to support our customers when needed with invites and at home I use a free account to set up video calls to my elderly parents during covid lockdowns. It always works and It works well. With 2 factor logins and agents always running and ready to log in to Remote control has never been so low profile and reliable. This software is awesome.
CM
Christopher M
08/03/20
Its brilliant
Its brilliant, works really well.
OK
Owen King
08/03/20
It works securely
It works securely. I like being able to disable and enable the clipboard. I like the functions for transferring files, recording, reboot....It is the perfect level of functionality. I don't find myself wishing for more and I don't waste time hunting for a hidden feature.
