8.9
Spot Score
Empower your team with secure remote access.
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ConnectWise ScreenConnect has garnered high praise for its comprehensive toolbox for remote support, making it a standout solution in the market. Users appreciate its array of functionalities, including file transfer, session recording, and live chat, that enable efficient issue resolution. The customizable interface and branding options enhance professionalism ...Read more
Simplifies remote support with a comprehensive toolbox for efficient troubleshooting, file transfer, live chat, and multi-monitor support.
Easy to connect to clients with customizable toolbox and multi-monitor feature for enhanced user experience.
Intuitive UI with customization options, seamless communication, and efficient machine access.
Provides efficient remote access, file transfer, and command execution, enhancing productivity.
Potential learning curve for new users due to the extensive range of features available.
Limited support options with chat-based or email support, lack of telephone support.
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JF
Joedy Frape
01/12/21
I have found the application very useful
I have found the application very useful with providing IT support to users as well as accessing my servers for maintenance, the main issue I have is you cannot use elevated commands or UAC which in a large company as ours is becomes very important as our users do not have admin access on their machines. will be a major improvement if they can put this feature in.
CA
Chris Andrews
01/12/21
Logged a support enquiry and got no…
Logged a support enquiry and got no response what so ever, otherwise my feedback would have been much higher
ES
Evernet Systems
01/12/21
Good Product... Terrible Company
Terrible organization and the only way to get answers is to contact multiple people multiple times. Took them over 3 weeks to get us set up in their system with constant broken promises and bad communication. I blame the company, not the product. The product itself is pretty good, especially for the price but a ton of headache to get set up. They make you feel like they couldn't care less about your business.
RR
Ron Reed
12/31/20
ConnectWise has become an indispensable…
ConnectWise has become an indispensable part of our web-based business. This became especially true when the world descended into the chaos caused by COVID-19. Being able to do accounting, web editing, and QC data analysis remotely saved us significant time and money while protecting our employees and keeping our workplace safer. It works so well that Director of Accounting now works about 75% from home. Wish I could do the same.
D
Dave
12/29/20
RUN!!
Don't believe in the "dedicated team" assigned to your account marketing. They all answer the same "partner" e-mail and a different person gets assigned EACH TIME. They will close the case until you reopen it and this will go on for months! There is NO way to reach a finance person. Best bet is to open a NOC ticket and keep them on the line until they escalate to the partner team. Even then they will try to hand it off and get back to you later.
SF
Stephen Fordham
12/02/20
ConectWise are terrible for finance queries
ConectWise are terrible id there is a finance query - its never a good sign when the Finance team cannot be contacted, even by email. If they had confidence they were correct then they would be willing to get questions and queries and resolve them
ณจ
ณัฐพงษ์ จันทร์สุวรรณ
10/24/20
Reply allow payment
Reply allow payment
BW
Brian Witkowski
10/16/20
Connectwise has been great
Connectwise has been great. It has allowed both the IT department and users to work remotely to work effectively. It increased the responsiveness of the IT department and lowered the time to respond to an issue.
BB
Bob Bascom
10/16/20
ConnectWise support is terrible
ConnectWise support is terrible - It is impossible to get a hold of a live person. Issues that can be resolved in minutes with a phone call take days to resolve via the email ticket system.Even calling your account rep is the same - no one answers the phone.
BH
Briann H
10/06/20
ConnectWise Control a great way to Remote Access
What do you like best? What I like best about ConnectWise Control is it's ease of use and deployment. It's also very light weight and can run on multiple platforms, including iOS and Android. Another think that I like about ConnectWise Control is the ability to push commands and scripts to help automate and resolve issues in the background so as to not interrupt clients. What do you dislike? What I dislike about ConnectWise Control is the cost for the license, there are cheaper ...
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