8.9
Spot Score
Empower your team with secure remote access.
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ConnectWise ScreenConnect has garnered high praise for its comprehensive toolbox for remote support, making it a standout solution in the market. Users appreciate its array of functionalities, including file transfer, session recording, and live chat, that enable efficient issue resolution. The customizable interface and branding options enhance professionalism ...Read more
Simplifies remote support with a comprehensive toolbox for efficient troubleshooting, file transfer, live chat, and multi-monitor support.
Easy to connect to clients with customizable toolbox and multi-monitor feature for enhanced user experience.
Intuitive UI with customization options, seamless communication, and efficient machine access.
Provides efficient remote access, file transfer, and command execution, enhancing productivity.
Potential learning curve for new users due to the extensive range of features available.
Limited support options with chat-based or email support, lack of telephone support.
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B
BHegg
01/13/21
Not easy for the person on the other end
For remote support, the process of getting the user to click on the right things and say 'Yes' or 'Accept' could be easier. It's not always clear to the user what needs to be done; sometimes we need them to start a video phone call so we can walk them through it. We can email them screenshots as a quick ref guide but that shouldn't be necessary.
ES
ED SIPPEL
01/13/21
I was using a cheap product that worked…
I was using a cheap product that just did the basics. Attended and unattended access. But it just worked. It didn't matter what platform you using to connect to the remote host. A friend told me about ConnectWise and said it was light years ahead of a super expensive, full featured, tool they were using but a lot less $$$. The fault is mostly mine for not doing a better job testing before buying, but my subscription was up on what I was using so I dived in. I work mostly from an iPad. ...
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TF
Tonje Floystad
01/13/21
Missing functionality
We have purchased the Premium subscription of CW. We need the VNC bridge functionality, but it is only available in the Access subscription. The product itself is good (would have given 5 starts), but when needed functionality is not available in the premium version, I rate it down
S
Sebastian
01/13/21
The ConnectWise CONTROL platform is…
The ConnectWise CONTROL platform is fabulous, however, ConnectWise is a horrendous company with horrible support that doesn't care one bit about its customers. They get you then they rape you.
JK
Josh Karr
01/13/21
Bought a month was auto-billed
Bought a month was auto-billed and then refused refund. Yuck!
BH
bill hughes
01/12/21
Easy
Easy, clear interface, quick, multi screens, awesome, makes life do much easier
T
Terika
01/12/21
The Make or Break of My Job!
It has been the make or break part of us being able to continue to provide our service and manage shifts! The security level of the software is high as well and my hope is that you all continue to make it even better so our workers and clients continue to feel comfortable.
RM
Rene Marty
01/12/21
Previously we have used the ConnectWise…
Previously we have used the ConnectWise on-premise solution for 5 years but we have some issues as we grow in clients (high latency, lost of connections, blackout periods). We moved to the cloud solution one year ago and since then we did not experience any issue. Currently we can work with thousands of remote machines without problem and very secure. The support and commercial team of ConnectWise helped us a lot for the migration. 100% recommended service.
R
Robert
01/12/21
Perfect for remote access
Perfect for remote access! No problems after my first few months of usage.
RL
R L Hord
01/12/21
Easy to use, use it to update, easy to secure
Connectwise has provided me with secure and quick access, delivering a better response resolving any concerns for my clients.Easy to use easy to update and secure.
