8.9
Spot Score
Empower your team with secure remote access.
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ConnectWise ScreenConnect has garnered high praise for its comprehensive toolbox for remote support, making it a standout solution in the market. Users appreciate its array of functionalities, including file transfer, session recording, and live chat, that enable efficient issue resolution. The customizable interface and branding options enhance professionalism ...Read more
Simplifies remote support with a comprehensive toolbox for efficient troubleshooting, file transfer, live chat, and multi-monitor support.
Easy to connect to clients with customizable toolbox and multi-monitor feature for enhanced user experience.
Intuitive UI with customization options, seamless communication, and efficient machine access.
Provides efficient remote access, file transfer, and command execution, enhancing productivity.
Potential learning curve for new users due to the extensive range of features available.
Limited support options with chat-based or email support, lack of telephone support.
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P
Phil
07/09/21
A remote support tool that does its job extremely well.
PROS: Deploying it is super easy. It comes with a lot of good features such as the reboot-and-connect-to-safe-mode, shared toolbox, drag-and-drop file transfers, and screen recording. It's nice having these useful features since they're something that's being frequently used. CONS: Making and effectively managing groups of clients could use further streamlining. It would've been nice if we were able to connect this directly to our ConnectWise firms then allowing accessibility from ...
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P
Phil
07/09/21
A remote support tool that does its job extremely well.
PROS: Deploying it is super easy. It comes with a lot of good features such as the reboot-and-connect-to-safe-mode, shared toolbox, drag-and-drop file transfers, and screen recording. It's nice having these useful features since they're something that's being frequently used. CONS: Making and effectively managing groups of clients could use further streamlining. It would've been nice if we were able to connect this directly to our ConnectWise firms then allowing accessibility from ...
Read more
M
Maryann
06/09/21
Comparing Teamviewer to Connectwise.
PROS: I'm selling to accounts, not people. Having the ability to categorize something as an account and then sub-categorizing it makes a whole lot of difference. I can include notes for every client as I proceed to make changes or get working on their system. That way, I can gain complete access to data in a single location. CONS: I was hoping their pricing can be a bit lower. But the benefits they're offering far outweighs the cost. I find their sub-menus to be a pain in the butt. I can't ...
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M
Maryann
06/09/21
Comparing Teamviewer to Connectwise.
PROS: I'm selling to accounts, not people. Having the ability to categorize something as an account and then sub-categorizing it makes a whole lot of difference. I can include notes for every client as I proceed to make changes or get working on their system. That way, I can gain complete access to data in a single location. CONS: I was hoping their pricing can be a bit lower. But the benefits they're offering far outweighs the cost. I find their sub-menus to be a pain in the butt. I can't ...
Read more
A
Alberto
04/22/21
It’s better using ConnectWise.
PROS: You'll have everything you want in this robust remote connection tool along with the other stuff that techies like. For instance, being able to control unattended PCs remotely and among other things. I can also host sessions with customers while keeping it within the HIPAA guidelines. CONS: Sometimes, the UI would get confusing. But after doing a bit of investigating and sorting things out, it may appear as if things are running smoothly. For newbies, this is one adjustment they need ...
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A
Alberto
04/22/21
It's better using ConnectWise.
PROS & CONS What are the best aspects of this product? You'll have everything you want in this robust remote connection tool along with the other stuff that techies like. For instance, being able to control unattended PCs remotely and among other things. I can also host sessions with customers while keeping it within the HIPAA guidelines. What aspects are problematic or could work better? Sometimes, the UI would get confusing. But after doing a bit of investigating and sorting things out, ...
Read more
A
Alberto
04/22/21
It’s better using ConnectWise.
PROS: You'll have everything you want in this robust remote connection tool along with the other stuff that techies like. For instance, being able to control unattended PCs remotely and among other things. I can also host sessions with customers while keeping it within the HIPAA guidelines. CONS: Sometimes, the UI would get confusing. But after doing a bit of investigating and sorting things out, it may appear as if things are running smoothly. For newbies, this is one adjustment they need ...
Read more
A
Alberto
04/22/21
It's better using ConnectWise.
PROS & CONS What are the best aspects of this product? You'll have everything you want in this robust remote connection tool along with the other stuff that techies like. For instance, being able to control unattended PCs remotely and among other things. I can also host sessions with customers while keeping it within the HIPAA guidelines. What aspects are problematic or could work better? Sometimes, the UI would get confusing. But after doing a bit of investigating and sorting things out, ...
Read more
CS
Create Security Pty Ltd
04/06/21
Nothing to say it just works!
Date of experience: April 07, 2021
CS
Create Security Pty Ltd
04/06/21
Nothing to say it just works!
Date of experience: April 07, 2021
