ConnectWise Automate Reviews in March 2025: User Ratings, Pros & Cons

"Terrible Support"

What do you like best about ConnectWise Automate? I love the ability to use scripts to manage large groups of computers, and the monitors are very useful as well. What do you dislike about ConnectWise Automate? Documentation is sometimes lacking, and difficult to locate when it comes to very specific issues, and support is terrible. I put in a support request over 2 weeks ago, for what should've been a quick response. When I contact support they say a support engineer will get back to me, ...

"Connectwise Automate"

What do you like best about ConnectWise Automate? Extremely powerful platform with ability to set and forget once configured What do you dislike about ConnectWise Automate? Configuration is difficult - migration from existing platform has been complicated Recommendations to others considering ConnectWise Automate: Spend as much time as possible planning before implementation What problems is ConnectWise Automate solving and how is that benefiting you? Monitoring/Alerting for MSP Gained ...

"Connectwise Automate"

What do you like best about ConnectWise Automate? Extremely powerful platform with ability to set and forget once configured What do you dislike about ConnectWise Automate? Configuration is difficult - migration from existing platform has been complicated Recommendations to others considering ConnectWise Automate: Spend as much time as possible planning before implementation What problems is ConnectWise Automate solving and how is that benefiting you? Monitoring/Alerting for MSP Gained ...

"Powerful Management Tool"

What do you like best about ConnectWise Automate? All the information we can get for any machine at any customer. What do you dislike about ConnectWise Automate? Automate is a very slow loading program. It's not visually appealing either. Recommendations to others considering ConnectWise Automate: Need to fix loading speeds. What problems is ConnectWise Automate solving and how is that benefiting you? Quick access list to any machine. We use it to deploy software and updates. Use 3rd party ...

"Powerful Management Tool"

What do you like best about ConnectWise Automate? All the information we can get for any machine at any customer. What do you dislike about ConnectWise Automate? Automate is a very slow loading program. It's not visually appealing either. Recommendations to others considering ConnectWise Automate: Need to fix loading speeds. What problems is ConnectWise Automate solving and how is that benefiting you? Quick access list to any machine. We use it to deploy software and updates. Use 3rd party ...

"Connectwise Automate"

What do you like best about ConnectWise Automate? Ease of use. Screen Connect is a complete game-changer. Being able to deploy Automate, Webroot, and ScreenConnect automatically is amazing. What do you dislike about ConnectWise Automate? Support can be a little slow to respond if it's anything above the head of the first line support. Recommendations to others considering ConnectWise Automate: Get certified What problems is ConnectWise Automate solving and how is that benefiting ...

"New remote option"

What do you like best about ConnectWise Automate? Fast connection to the computers that we are managing What do you dislike about ConnectWise Automate? Permissions are a little squirrely and take a bit to figure out What problems is ConnectWise Automate solving and how is that benefiting you? We are moving over to the system for remote management. We run reports and patching/maintenance for many of our clients

"Great Product!"

What do you like best about ConnectWise Automate? I love the multiple options that ConnectWise offers to allow my organization to be streamlined. We use it for remote access, patch management, software management and multiple other avenues. What do you dislike about ConnectWise Automate? Our server is currently cloud hosted with ConnectWise and this sometimes takes away from our flexibility on customization . Would be intuitive to have a one click remote access option. What problems is ...

"Great future product."

What do you like best about ConnectWise Automate? Very robust. Can do almost anything you need. What do you dislike about ConnectWise Automate? Company is very disjointed. I expect they will either correct issues, or merge. Recommendations to others considering ConnectWise Automate: Confirm that its not overkill for what you need. What problems is ConnectWise Automate solving and how is that benefiting you? Helps with our internal helpdesk.

"MSP's best friend"

What do you like best about ConnectWise Automate? Very robust automation tool. Expandable with multiple plugins that can make managing hundreds of devices simple. What do you dislike about ConnectWise Automate? A little difficult to learn all of ins and outs of this tool. Not out of reach, but expect to take a day or two configuring. Recommendations to others considering ConnectWise Automate: Learn all of it's capabilities, it is a monster of a tool for IT pros What problems is ConnectWise ...