ConnectWise Automate Reviews in March 2025: User Ratings, Pros & Cons

"Wonderful Remote Access Software"

What do you like best about ConnectWise Automate? ConnectWise's remote access software is a great addition to any IT department. The portal is very user friendly and allows complete control and detailed information on the machine being worked on. What do you dislike about ConnectWise Automate? I do not have a negative thing that I can think of about the ConnectWise software. It is very versatile and allows you to manage the device off of one screen instead of needing to transition. What ...

"Good System"

What do you like best about ConnectWise Automate? Connectwise is a good system to connect all you device on one place. What do you dislike about ConnectWise Automate? The add in and having to script your own scripes What problems is ConnectWise Automate solving and how is that benefiting you? Everything is in one app

"Best Prebuilt automation scripts solves most of the IT Needs"

What do you like best about ConnectWise Automate? 1. Single central patch management system 2. Customized policy for specific (dynamic ) needs 3. Endpoint Management (incredibly remote connect) for support 4. Distribute software remotely on specific time deployment What do you dislike about ConnectWise Automate? 1st-time installation of the screenconnect client (3MB takes a longer time to install) . Sometimes hangs on the non-administrator system instead of prompting a password. What ...

"Automate Automates"

What do you like best about ConnectWise Automate? It does what it says. Its an RMM tool that not only gives a solid overview of network health and executive summaries but lets you drill deep into each device to solve problems and plan for the future. The scripting and search functionality allow you to manage systems without needing to waste time logging in and doing everything by hand. It does what it says on the box. What do you dislike about ConnectWise Automate? The learning curve is a ...

"Connectwise Automate has been through many ups and downs, but still remains in the top of the class"

What do you like best about ConnectWise Automate? Automate can be unwiedly for new users, but it is more or less capable of ANYTHING. I see that as a net positive despite any complexity barriers. Many other RMM tools cannot do all of the things that Automate can do. What do you dislike about ConnectWise Automate? The aforementioned complexity can be a real barrier. The MSP I am a part of hires out a third party service simply to assist us with managing and deploying all of the aspects of ...

"Allows us to Automate many tasks..."

What do you like best about ConnectWise Automate? The product is full of many Automation features such as monitoring and scripting however when manual intervention is needed it does have a lot of extra tools such as command prompt and file explorer etc. What do you dislike about ConnectWise Automate? It doesn't integrate very well with 3rd party ticketing solutions, many IT providers will likely already have their own helpdesk/service desk platform, but Automate wants you to use it's own ...

"Allows us to Automate many tasks..."

What do you like best about ConnectWise Automate? The product is full of many Automation features such as monitoring and scripting however when manual intervention is needed it does have a lot of extra tools such as command prompt and file explorer etc. What do you dislike about ConnectWise Automate? It doesn't integrate very well with 3rd party ticketing solutions, many IT providers will likely already have their own helpdesk/service desk platform, but Automate wants you to use it's own ...

"CWA: All in One"

What do you like best about ConnectWise Automate? ConnectWise Automate is perfect along side ConnectWise Manage. Automate takes the stress out of remote support and scheduled maintenance. Remote access and endpoint management is made easy. What do you dislike about ConnectWise Automate? ConnectWise Automate doesn't necessarily have downsides. You need to be familiar with the tool to use it. For remote access, I prefer to use ConnectWise Control. What problems is ConnectWise Automate solving ...

"CWA: All in One"

What do you like best about ConnectWise Automate? ConnectWise Automate is perfect along side ConnectWise Manage. Automate takes the stress out of remote support and scheduled maintenance. Remote access and endpoint management is made easy. What do you dislike about ConnectWise Automate? ConnectWise Automate doesn't necessarily have downsides. You need to be familiar with the tool to use it. For remote access, I prefer to use ConnectWise Control. What problems is ConnectWise Automate solving ...

"Connectwise Automate has greatly streamlined and improved our service offerings."

What do you like best about ConnectWise Automate? We like how customizable it is and have not seen an IT challenge that it could not help us with. From Path Management to scripting to inventory it just works. We reviewed several other products and this product had the most robust product as well as the support. What do you dislike about ConnectWise Automate? My only real complaint is sometimes the data isn't current and you have to poll for updated information from the endpoint. but this is ...