ConnectWise Automate Reviews in March 2025: User Ratings, Pros & Cons

"Daily opperational tool that is opened after Outlook and ConnectWise."

What do you like best about ConnectWise Automate? I started with LT back in late 2009. There has been some growing pains along the way but it I tool that I rely on day after day. What do you dislike about ConnectWise Automate? Not withstanding LT 11...referring to LT 10.5 and before...just have not had any time with 11 yet. While LT is the best RMM tool that I have tested it does not seem that it was well throughout prior to execution. Specifically what I mean by that is that it seems to be ...

"Labtech Review"

What do you like best about ConnectWise Automate? Depth and strength of capabilities. LabTech allows us to deliver on our proactive service promise by alerting our team to issues that may impact a customer before they know about it. The depth of the technology also allows for detailed information on the infrastructure and robust integrations and scripting to automate as much as possible. What do you dislike about ConnectWise Automate? Can still be a bit tough to navigate. The interface is ...

"Labtech works for us nicely"

What do you like best about ConnectWise Automate? Labtech has excellent scripting capabilities making it wonderful for automating routine, repetitive tasks. What do you dislike about ConnectWise Automate? It's is SO powerful that the interface and approach to effective use can be complicated. Recommendations to others considering ConnectWise Automate: Be prepared for a learning curve - we've been using LT for >5 years and we're still learning every day. What problems is ConnectWise Automate ...

"Clunky, Complicated, and Powerful"

What do you like best about ConnectWise Automate? You can customize the heck out of Labtech. This gives you a base monitoring platform to let you know what is happening on networks that could be half the world away. What do you dislike about ConnectWise Automate? You MUST customize the heck out of Labtech. Their out of the box experience and basic design has been flawed by their acquisition by ConnectWise, and the mentality that "everything is a ticket". This creates so much noise that you ...

"Preferred RMM"

What do you like best about ConnectWise Automate? Ability to view information about systems without logging into them. Integration with ConnectWise Auto remediation of some issues. Reports to clients are quick and easy. I have clients ask for asset summaries often and it take about 3 click and I have a PDF to send off right away. What do you dislike about ConnectWise Automate? High learning curve. First used it mainly for remote access which was a waste of money but after spending more time ...

" Good RMM Tool for Your MSP"

What do you like best about ConnectWise Automate? I've worked with Kaseya in the past and while there are a lot of similarities I think the user experience and ease of use is better with LabTech. The price point on LabTech is better and they have put more of an effort to add more features as of late. What do you dislike about ConnectWise Automate? Even though they make strides with new features it always feels like a struggle. They are really good for a while and then they seem to get ...

"Best RMM tool out there"

What do you like best about ConnectWise Automate? Labtech is a great RMM tool that is fully customized. If you want to take automation to the next level you can with the use of monitors and scripts for remediation pf many different types of issues. What do you dislike about ConnectWise Automate? Not many things to dislike because the company listens to its customers and gives us what we want. The only downfall of Labtech is SNMP monitoring. Recommendations to others considering ConnectWise ...

"Has good features"

What do you like best about ConnectWise Automate? It gets the job done. Can be a bit difficult to navigate and you should look into the courses/training before diving in. What do you dislike about ConnectWise Automate? It is a application hog. It uses a lot of resources, and there are some items we would like to silently install to clients and its not possible. Recommendations to others considering ConnectWise Automate: Possibly What problems is ConnectWise Automate solving and how is that ...

"The gold standard of RMM"

What do you like best about ConnectWise Automate? L:abtech can do ANYTHING you can imagine, so long as you have the time to learn it. It is extremely cusotmizeable and has a very large user community. What do you dislike about ConnectWise Automate? Labtech can do ANYTHING you can imagine, so long as you have time to learn it. Recommendations to others considering ConnectWise Automate: Make sure you have the time required to properly implement the solution. What problems is ConnectWise ...

"Lab tech can be most helpful to you organization "

What do you like best about ConnectWise Automate? We have used lab tech for the vm and virtual desktop solution. It is very good we never encountered any problems In that and also the infrastructure they maintain is very nicely so we can't make any complaints. What do you dislike about ConnectWise Automate? The support of the things we need to do is very slow and they are not very much responsive and make the life very hard. If support is better then it's products are very good. What ...