ConnectWise Automate Reviews in March 2025: User Ratings, Pros & Cons

"Great connectivity options but notifications are buggy"

What do you like best about ConnectWise Automate? I love the different was of connecting to remote systems. If one doesn't work then another usually does. Ability to see running processes on systems What do you dislike about ConnectWise Automate? Notifications are very buggy. Have to constantly reboot the server to stop old or phantom notifications from hounding you. What problems is ConnectWise Automate solving and how is that benefiting you? Ability to monitor and quickly resolve problems ...

"Works some of the time"

What do you like best about ConnectWise Automate? The fact that you are able to remote into other systems and being able to troubleshoot remotely is extremely helpful What do you dislike about ConnectWise Automate? The fact that it doesn't work very often. More often then not a system will say it's not connected to labtech even though the icon is in the system tray. Recommendations to others considering ConnectWise Automate: Definitely take a moment to review the product and see if this is ...

"Labtech use in cloud environment."

What do you like best about ConnectWise Automate? Ease of use and integration into daily support activities was a key feature. What do you dislike about ConnectWise Automate? Nothing. I know that is hard to understand, but we have liked the product very much and do not see any downsides. Recommendations to others considering ConnectWise Automate: Get this product is you are supporting a corporate network, cloud environment or any large institution. What problems is ConnectWise Automate ...

"Great Remote Access Product"

What do you like best about ConnectWise Automate? You can easily install it and gain access anywhere. It is very user friendly. What do you dislike about ConnectWise Automate? Sometimes the agent doesn't always install correctly remotely. What problems is ConnectWise Automate solving and how is that benefiting you? We have many offices that we access remotely, and we can quickly solve problems without going to the offices.

"The defacto standard in RMM for MSPs"

What do you like best about ConnectWise Automate? It does everything from scripts, patches, remote control, chat. What do you dislike about ConnectWise Automate? The interface is a little dated and looks like it did the day Matt rolled it out years ago. What problems is ConnectWise Automate solving and how is that benefiting you? Day to day management of client IT.

"Great for small implementations, poor for large"

What do you like best about ConnectWise Automate? Robust feature set, great query and caching abilities. What do you dislike about ConnectWise Automate? Cannot scale to large numbers (5000+) of nodes. Suffers from VNC port collisions and other items that make using it at scale a real chore. Recommendations to others considering ConnectWise Automate: If you are supporting a few hundred nodes, this will be fine. As you grow past 2000 I would look to other vendors. Support is awful, don't ...

"Good RMM total with decent customization and support."

What do you like best about ConnectWise Automate? Labtech is becoming more and more automated. They keep improving the user experience. What do you dislike about ConnectWise Automate? You cannot simply undo your past customization. Or your past customization can break. Recommendations to others considering ConnectWise Automate: Plenty of integration. Plenty of support (even the 3rd party forums). Decent customization. Great network redirector tools. What problems is ConnectWise Automate ...

"Lab Tech Experience"

What do you like best about ConnectWise Automate? I love the ability to handle many administrative tasks either via scripting, or behind the scenes without interruption the end user. What do you dislike about ConnectWise Automate? We have had some issues with updates changing some of our customizations. This usually requires engaging LT Support to resolve this. Recommendations to others considering ConnectWise Automate: Sign up for a trial. View the webinars. Engage with a partner that is ...

"Most comprehensive RMM we've experienced"

What do you like best about ConnectWise Automate? The emphasis is on automation and problem prevention - not just monitoring and resolution What do you dislike about ConnectWise Automate? The UI needs a LOT of work. Even the new version feels very clunky Recommendations to others considering ConnectWise Automate: Just do it - it's better than anything else out there What problems is ConnectWise Automate solving and how is that benefiting you? We've saved an incredible amount of time by ...

"LabTech "I'm glad Indrank the Kool-Aid""

What do you like best about ConnectWise Automate? Labtech is easy to customize for my business needs. Their support is very responsive and I feel it offers great value. What do you dislike about ConnectWise Automate? I wish LabTech was quicker to market with "easy" fixes. There are features that I consider Important and 2 years later they are still on a wish list. What problems is ConnectWise Automate solving and how is that benefiting you? This is our RMM tool, without it we would need 10x ...