ConnectWise Automate Reviews in March 2025: User Ratings, Pros & Cons

Excellent product that is well …

Excellent product that is well supported by vendor. Consider it a 'business critical' system at our firm and highly recommend it!

"Preferred Software "

What do you like best about ConnectWise Automate? Being able to easily access information about systems without having to enable logging. It also alows for quick and efficient reporting to our clientele. What do you dislike about ConnectWise Automate? It's a very complex program that does require some time to get used to. It has a grand multitude of features which make it very worth it in the long run. Recommendations to others considering ConnectWise Automate: Very reliable with constant ...

"Truely the best. You get what you pay for in life, we pay a little more for Labtech, but worth it."

What do you like best about ConnectWise Automate? Amazingly powerful! The Scripting engine can do so much, and the monitoring is extremely customization. But those who need it working out of the box, the ignite package is the quick and easy way to go to get you running very quickly. What do you dislike about ConnectWise Automate? Support requests are a little slow for e-mail and phone calls, but their chat is great for little one off questions. Recommendations to others considering ...

"Great tool for managing networks"

What do you like best about ConnectWise Automate? Easy single source application for network management. Does the work of multiple applications all from one interface. What do you dislike about ConnectWise Automate? Old school interface. Sometimes it can be difficult to navigate. Recommendations to others considering ConnectWise Automate: Great management tool for almost everything network related. What problems is ConnectWise Automate solving and how is that benefiting you? Network ...

"Labtech is a great tool"

What do you like best about ConnectWise Automate? Ease of access for connecting to users and repairing the persons computer. What do you dislike about ConnectWise Automate? The GUI makes it kind of confusing sometimes with the recent update What problems is ConnectWise Automate solving and how is that benefiting you? Being able to ship out group policies and everything through labtech makes it much easier.

"Great product"

What do you like best about ConnectWise Automate? Labtech is a good, full featured product with live and email support What do you dislike about ConnectWise Automate? The support could be better and often times takes too long to get a proper response What problems is ConnectWise Automate solving and how is that benefiting you? Hardware and network management

"Labtech... for Windows XP?"

What do you like best about ConnectWise Automate? Reliable platform. Incredibly feature rich. Very mature. LabTech is very impressive and can do just about anything you could expect of an RMM platform. Brandable Agent. Extensive knowledge base. What do you dislike about ConnectWise Automate? Not intuitive. Significant learning curve for new users. Obviously a Windows NT era platform, It felt dated Even after hours of training and some deployments, the team was still looking for support and ...

"Labtech - MSP use"

What do you like best about ConnectWise Automate? Ever since they integrated screen connect into the application over the vnc redirector, productivity at our company has gone up. I also like how we are able to leverage screen connect as a one time use from our help portal What do you dislike about ConnectWise Automate? I dislike the tiles and new GUI they have included in the latest update when you double click on a workstation . The legacy panel provides us with concise information and is ...

"One tool to rule them all! "

What do you like best about ConnectWise Automate? LabTech seemingly grows in importance and vitality every update. It allows complete control of your companies resources, from computers to servers and nearly everything in between. Scheduled commands give you access to powerful scripting engines that make repetitive tasks as simple as a right click. Auditing and reporting are built in and it is now easier than ever to manage your company's resources. What do you dislike about ConnectWise ...

"Great RMM software for small shops"

What do you like best about ConnectWise Automate? The online learning feature is excellent and ScreenConnect works seamlessly (most of the time). The data collected by the agents and fed to the server makes remote monitoring and management (almost) easy and provides an enormous amount of information at your fingertips. What do you dislike about ConnectWise Automate? Support is slow to respond and the product has many bugs. You also need to make customizations to scripts to make it fit your ...