ConnectWise Automate Reviews in March 2025: User Ratings, Pros & Cons

"Connectwise works pretty well."

What do you like best about ConnectWise Automate? The ability to connect almost instantly to client computers/server is amazing What do you dislike about ConnectWise Automate? The new interface is clunky and looks to be built for tablets. We force it to load the old interface which has more information at a glance. Recommendations to others considering ConnectWise Automate: I use this software on a daily basis to monitor our many clients and their servers, desktops, and other network ...

"Connectwise works pretty well."

What do you like best about ConnectWise Automate? The ability to connect almost instantly to client computers/server is amazing What do you dislike about ConnectWise Automate? The new interface is clunky and looks to be built for tablets. We force it to load the old interface which has more information at a glance. Recommendations to others considering ConnectWise Automate: I use this software on a daily basis to monitor our many clients and their servers, desktops, and other network ...

"Amazingly powerful RMM tool"

What do you like best about ConnectWise Automate? This product allows you to do so many different things and Taylor fit it to any need for any kind of company that needs a remotely managed product What do you dislike about ConnectWise Automate? Along with it being so powerful and having so many options I feel like the interface could be a lot more user-friendly because of how many different things you can do with this product it would make onboarding and managing much easier to have a ...

"Format is getting better"

What do you like best about ConnectWise Automate? The ease of use - the web based format is better. Able to access from anywhere. What do you dislike about ConnectWise Automate? It's so buggy. It acts up all the time. some days it just slugs along. Recommendations to others considering ConnectWise Automate: It does what it says it will ddo. It needs to get more reliable. What problems is ConnectWise Automate solving and how is that benefiting you? We use this for a central ticketing system. ...

"ConnectWise"

What do you like best about ConnectWise Automate? Unlimited options for usage. Can spend endless hours tweaking and modifying the setup. What do you dislike about ConnectWise Automate? The complicatedness and usability of the software. Some elements run slow. What problems is ConnectWise Automate solving and how is that benefiting you? Tracking progress on work being done.

"ConnectWise"

What do you like best about ConnectWise Automate? Unlimited options for usage. Can spend endless hours tweaking and modifying the setup. What do you dislike about ConnectWise Automate? The complicatedness and usability of the software. Some elements run slow. What problems is ConnectWise Automate solving and how is that benefiting you? Tracking progress on work being done.

"IT Managed Services company and we have used CW Manage for past 7 years"

What do you like best about ConnectWise Automate? Organization; ability to get reports; dispatch view for service team What do you dislike about ConnectWise Automate? Set-up can be complex and time consuming. You need to know your business operations well going in. Recommendations to others considering ConnectWise Automate: Good solution but takes time to understand how to set it up correctly so steep initial learning curve What problems is ConnectWise Automate solving and how is that ...

"Great Tools for business"

What do you like best about ConnectWise Automate? It is nice to have so many tools together when working with customers to resolve issues. Easy to tie records together for billing, customer contacts, scheduling and on and on. What do you dislike about ConnectWise Automate? Do not like that the direct email back to the contact is not easily readable in the tickets. Have to email as part of a time entry for the information to show in the notes thread. Recommendations to others considering ...

"IT Managed Services company and we have used CW Manage for past 7 years"

What do you like best about ConnectWise Automate? Organization; ability to get reports; dispatch view for service team What do you dislike about ConnectWise Automate? Set-up can be complex and time consuming. You need to know your business operations well going in. Recommendations to others considering ConnectWise Automate: Good solution but takes time to understand how to set it up correctly so steep initial learning curve What problems is ConnectWise Automate solving and how is that ...

"Great Tools for business"

What do you like best about ConnectWise Automate? It is nice to have so many tools together when working with customers to resolve issues. Easy to tie records together for billing, customer contacts, scheduling and on and on. What do you dislike about ConnectWise Automate? Do not like that the direct email back to the contact is not easily readable in the tickets. Have to email as part of a time entry for the information to show in the notes thread. Recommendations to others considering ...