CommBox Reviews in April 2025: User Ratings, Pros & Cons

"CommBox automated 50% of our customer journey"

What do you like best about CommBox? We love that CommBox provides us with the tools to deliver digital customer service 24/7. CommBox's chatbot accompanies customers, so they reach our agents after receiving a lot of information. Most of the customer journey is automated in the bot, so we save a lot of time and working hours. We also return to abandoned calls via WhatsApp, so we don't miss out on customers. Plus, we like that we can monitor our agents' performance and see how they care for ...

"Great solution for 360° customer support"

What do you like best about CommBox? We love that we can give customers proffesional service and quickly solve multiple issues. CommBox's solution allows us to support our customers 24/7 across multiple channels: chat, WhatsApp and Email, and chatbot. We can manage 54% of customer queries via email, and the rest via WhatsApp and chat. 80% of our calls are resolved by the bot, and 20% by our human agents. The bot is great for self-service. The bot answers FAQs and sends documents so ...

"Integrates with our CRM, helping us automate repetitive customer queries"

What do you like best about CommBox? CommBox is a very easy-to-use platform. Our agents can use it to manage communications over different channels. We use CommBox for Customer service - bot and agents Marketing Campaigns Digital customer engagement Automated ticketing assignment Customer verification Customer satisfaction surveys with a bot What do you dislike about CommBox? Not enough information and video tutorials are available, so we need to ask the customer success team. Reports ...

"CommBox routed 35% of our calls to digital channels"

What do you like best about CommBox? CommBox helps us improve our customer service quality, increase agents' productivity, and provide a great customer experience. The platform is very friendly and easy to use. What do you dislike about CommBox? There are no clear guidelines of using the platform. What problems is CommBox solving and how is that benefiting you? We can manage multiple conversations at once. We route calls from IVR to WhatsApp

"Excellent platform for digital service and sales, increased deals by 70%"

What do you like best about CommBox? Commbox allowed us to give our clients great service on digital channels like Whatsapp, instagram, facebook, Messenger, Twitter, mail, chat, video chat. We had outstanding results with CommBox: - Customer satifaction improved by 25% - 45% of our tasks solved by a bot - 70% more sales - 170% more customers - 900% increase in use of digital communication by customers It's great to have digital channels in one place, such a great platform. we like that ...

"CommBox saved us 80% of our call center agents"

What do you like best about CommBox? CommBox is a super-efficient, easy-to-use platform! All of our customer communications is done through CommBox, that allows us to support customers via WhatsApp and other channels from one interface. CommBox’s chatbot solved 90% of our queries automatically. Our customers get any information they need through the bot. If they need human support, the bot routes them to a live agent. We are very pleased of using the platform, which allowed us to save 80% ...

"good service"

What do you like best about CommBox? good chat bot service with essential features What do you dislike about CommBox? All good about commbox. Nothing bad about it What problems is CommBox solving and how is that benefiting you? yes

"The quintessential omnichannel communications platform software"

What do you like best about CommBox? CommBox's platform allows for my firm to streamline workflow, customer inquiries, and increasingly automize the customer interaction process. This allows my firm to increasingly reduce operating expenses, invest fewer resources in human employees and their retainment, and invest more resources in our products, their research and development, potential business opportunities we would like to explore, and expanding our firm's presence in promising markets ...

"Commbox system changed our comuniction in the omni-channel world"

What do you like best about CommBox? The ability to control all channels and communications in one place What do you dislike about CommBox? A lot of features and capabilities that sometimes can make it complicated What problems is CommBox solving and how is that benefiting you? It solved our WA communication and automation and made us more scalable

"Amazing for customer communication and automation at scale"

What do you like best about CommBox? Simple yet very robust, easy to implement new channels and to activate automation all over. Practically we can design any use case we want or tackle any problem and solve it through commbox. What do you dislike about CommBox? Took us a long time to be approved by WhatsApp, not sure if it was commbox fault. What problems is CommBox solving and how is that benefiting you? Customer communication in all channels, and to reduce repetitive tasks by live agents