CommBox Reviews in April 2025: User Ratings, Pros & Cons

"CommBox is Perfect for Tourism & Hospitality | Gulliver Group"

What do you like best about CommBox? CommBox allows us to provide travelers with a fully digitized experience on messaging channels like WhatsApp and Facebook Messenger. We use CommBox to answer travelers' inquiries manage bookings and provide the information they need before making a purchase, all from one interface. Plus, CommBox's automation enables us to be available 24/7 to customers who need us. We like the platform is flexible and fits our business needs. What do you dislike about ...

"Great for HR and recruiting employees via WhatsApp | Jobapp"

What do you like best about CommBox? CommBox enables us to handle the recruitment process through WhatsApp, while supplying end-to-end solutions. We are communicating and offering jobs to our Applicants and let them change their preferences, via WhatsApp. the whole process is automated, saving us a lot of time and resources What do you dislike about CommBox? The company is growing rapidly and is less "boutique" than before. What problems is CommBox solving and how is that benefiting ...

"Great for digital customer service, sales, and operations - all in one place | Kali Insurance Group"

What do you like best about CommBox? In customer service, CommBox improves our ability to provide high-quality insurance services via WhatsApp, Facebook Messenger, and live chat, from one convenient interface. The platform enables us to handle insurance-related requests easily on digital channels, provide information, and collect customer satisfaction through surveys. CommBox benefits us in a number of ways: High availability across digital channels - 30% of our calls shifted to digital ...

"Agent efficiency increased by 50% with CommBox, saving 15% of the required service reps"

What do you like best about CommBox? CommBox enables us to manage over 15 inquiries/hour per agent, making our agents more efficient and professional. We can respond to customer queries faster via WhatsApp, Facebook and email while managing all customer communication from one interface. Due to a 50% increase in our agent productivity, we managed to save 15% of the required service agents. What do you dislike about CommBox? Number of survey questions is limited. Reports are not always ...

"CommBox routed 40% of requests to digital, increasing NPS X8 - BRIMAG SERVICE Consumer Electronics"

What do you like best about CommBox? CommBox is the perfect solution for consumer electronics brands. As a leading provider with millions of products and customers, we use CommBox to serve our customers on digital channels around the clock, backed by a flexible platform that fits our business needs. CommBox enabled us to optimize our call center and reduce repetitive tasks while focusing our agents on important issues. We like that: Customers don’t need to wait for an agent. All ...

"Exceeds all competitors"

What do you like best about CommBox? We've looked for an efficient customer service platform for a long time. After poor experiences with other solutions, we luckily found CommBox! CommBox connected our customer service to WhatsApp and other channels, helping us better serve our customers without delays or technical difficulties. Plus, CommBox deployed automation that helped us reduce repetitive work and serve customers faster. The platform is robust but still very easy to use. The people ...

"Great for managing internal communication, shifted 32% of IT calls to digital"

What do you like best about CommBox? We use CommBox for internal communication and support our medical personnel and employees via WhatsApp and web chat. CommBox is a user-friendly and easy-to-use platform that allows us to unify service channels and manage multiple conversations at a time. We like that multiple service agents can work on a conversation while having all information organized and visible. CommBox also allows us to track and measure employee performance and optimize ...

"Exceeds all competitors"

What do you like best about CommBox? We've looked for an efficient customer service platform for a long time. After poor experiences with other solutions, we luckily found CommBox! CommBox connected our customer service to WhatsApp and other channels, helping us better serve our customers without delays or technical difficulties. Plus, CommBox deployed automation that helped us reduce repetitive work and serve customers faster. The platform is robust but still very easy to use. The people ...

"Efficient Platform for Live Chat and WhatsApp | Excellent Customer Success"

What do you like best about CommBox? As the Israel Tax Authority, we use CommBox to engage with customers via WhatsApp and web chat. CommBox’s platform provides comprehensive solutions for customer communication, allowing us to improve our customer experience, automate manual work and reduce call volumes. The customer success team is professional and available to care for our every request. it’s great to work with a dynamic company that understands its customers’ needs. What do you dislike ...

"Improved SLA by 50% | Very Efficient platform for managing emails and digital channels in one place"

What do you like best about CommBox? We like that all our emails and digital channels are in one place. we can also assign conversations to users and answer customer questions using the knowledge base function. All while keeping our brand’s tone and voice. CommBox improved our SLA by 50%, helping us answer customer questions faster and improve the customer experience. What do you dislike about CommBox? A lot of filters that might sometimes be confusing. What problems is CommBox solving and ...