CometChat Reviews in April 2025: User Ratings, Pros & Cons

Numerous features

What do you like best?  Plethora of features as compared to other competitors. They have a huge  number of features and they Integrate with almost every platform available. We  are a community website and the Software integrated easily with our website  with no fuss. Our users love the product and all the features that it offers,  everything from voice and Video to their Collaboration tools. The features keep  our users on the website and help us increase user ...

Customization options

What do you like best? Easy Integrations and Customization options. What do you dislike? Nothing till date. Everything is still okay What business problems are you solving with the product? What benefits have you realized? We own a online travel website which is built on Sharepoint and we wanted a chat integration that could let us connect users within the website and allow them to share their experiences. We couldn't find a software that could easily Integrate with Sharepoint until ...

It's reliable

What do you like best? Its reliable, economical and does exactly what it says it'll do. We bought  CometChat to add it to our Marketplace website as a simple way for our buyers  to connect with the sellers. The product does exactly that, it lets the buyers  connect with sellers on our website. What do you dislike? The company is based out of India (we are from North America and the emails may take a bit more time to get replies too. It's a small discomfort not an issue. ...

The private groups

What do you like best? Private groups and Monetization options. What do you dislike? Longer Support hours due to time difference. What business problems are you solving with the product? What benefits have you realized? We own a financial consultation website and required a chat integration where we could create private password protected groups and allow advisors to connect with users. CometChat let us do exactly the same. We used the monetization features to charge users for every ...

Good chat integration

What do you like best? We are a consultation website and were looking for a Chat Integration that fits  with our current website with minimal effort. CometChat did just that it was easy  to Integrate and had all the features we needed. We charge people per session  and wanted a chat system that could help us do this easily, CometChat has a  RBAC feature which allowed us to create a tier of users who could get paid  sessions with us. We used this to get regular ...

Inbuilt monetization feature

What do you like best? Inbuilt Monetization features and WordPress Plugin. Let me start with the  WordPress plugin which is easy to use and can be installed within minutes. All we  did was download the PlugIn enter our licence details and done. It was up and  running literally within minutes. The RBAC and Advertisement features let us  monetize our website easily. What do you dislike? The support system is a bit time consuming but they solve your problems once they get ...

Easily integrate

What do you like best? The product is really easy to Integrate, it took us minimal time to add it to our laravel website. All of its features fit perfectly with our needs, it has helped us grow our website surprisingly fast with a large increase in registrations coming after installing CometChat. What do you dislike? We haven't had any issues with the product up till now. What business problems are you solving with the product? What benefits have you realized? Communication and User ...

Worst Customer Support

What do you like best? Has lots of features compared to some of the competitor . What do you dislike? The lack of real support and the fact that it actually doesn't work as advertised , their integration with some of the scripts they say it works with just breaks a lots of the site functionality. On our site it breaks some of the SE functions (forums post, i just keep going around in circles with them it's like they don't want to help or even worse have no idea . Asked if they tested ...