Clutch Reviews in April 2025: User Ratings, Pros & Cons

Positve experience

What do you like best? Clutch is an excellent loyalty program tool. It has user friendly reporting that allows for drilling down to the account level for transactional detail. What do you dislike? The email portion seems to be designed to work best with trigger responses. If you want to send communications to segments outside of this, the capabilities are limited. Further, many of the forms are not easy to confidently pull the right criteria. What problems are you solving with the ...

New Goodwill Denver Loyalty Program and Clutch

What do you like best? Clutch has been an outstanding partner working with Goodwill Denver to help us design, develop, and test our new loyalty program. We are excited to launch our new program in early 2018. Clutch worked patiently with us as we worked through the requirements phase providing their expertise to assist us in making important business decisions to meet our business goals and needs. What do you dislike? There is nothing we dislike about Clutch as of this writing. ...

Clutch helped design our customer loyalty program

What do you like best? Their expert advise and their knowledge of best practices from other companies What do you dislike? there's really nothing to dislike; they've been very good to us Recommendations to others considering the product: check them out! What problems are you solving with the product? What benefits have you realized? Loyalty program

Provides Great Customer Loyalty program for our brand.

What do you like best? I like the easy reporting I can extract from the platform to better understand who our customers are. The customer service portal is also super easy to navigate through. What do you dislike? The implementation of the platform took a little longer then expected but overall not a poor experience. What problems are you solving with the product? What benefits have you realized? Providing a rewards program for our loyal customers while obtaining new ...

Clutch is an invaluable part of our team.

What do you like best? The only thing better than Clutch's platform is their customer service. They have patiently walked us through every step of the process, offering advice and examples, even when the discussions wandered outside of their project scope. What do you dislike? Managing/editing customer data by anyone other than the customer is not easy by design. They have sound reasons to support this, but because it's different from what we're used to, it has taken some time for us ...