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9.6

Spot Score

CloudTalk - Call Center Software

CloudTalk Reviews in April 2025: User Ratings, Pros & Cons

Efficiently elevate call center performance.

4.4

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CloudTalk Reviews & Ratings

4.4

Very Good

Based on 1099 ratings & 1297 reviews

Rating Distribution

Excellent

(842)

Very Good

(342)

Good

(46)

Poor

(22)

Terible

(45)

Expert's Review

Cloudtalk's customer support stands out, offering a seamless transition and efficient number porting process. The platform provides a comprehensive set of features essential for a cloud-based phone system, granting users complete control over incoming call configurations. Despite some challenges in accessing sales departments, Cloudtalk delivers a user-friendly ...Read more

CloudTalk pros and cons

  • Easy to use interface with seamless integration for productivity tools like CRM systems.

  • Fast and responsive customer support appreciated by users for efficient issue resolution.

  • Wide range of features including call recording, call statistics, and call tracking contribute to improved business operations.

  • Reliable call quality even for international calls, reducing concerns about signal quality and cost.

  • Challenges reported in contacting sales and support teams, leading to frustrations among users trying to get assistance.

  • Delayed or lack of response to queries and requests, indicating the need for improved communication and availability.

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Showing 81-90 out of 1297

ZE

Zakaria E

10/27/23

3.5 out of 5

"Pretty good experience"

What do you like best about CloudTalk? Most helpful is uptime cloudtalk never once fails to get calls And also new dashboard/report

ZE

Zakaria E

10/27/23

3.5 out of 5

"Pretty good experience"

What do you like best about CloudTalk? Most helpful is uptime cloudtalk never once fails to get calls And also new dashboard/report

JI

John I

10/27/23

3.5 out of 5

"Meets the needs of our business"

What do you like best about CloudTalk? It's integration with other customer-facing platforms that we use. What do you dislike about CloudTalk?

RB

Ronald B

10/23/23

4.5 out of 5

"Fantastic service!"

What do you like best about CloudTalk? We really appreciate the Support Team and always answering our quiries. What do you dislike about CloudTalk?

RB

Ronald B

10/23/23

4.5 out of 5

"Fantastic service!"

What do you like best about CloudTalk? We really appreciate the Support Team and always answering our quiries. What do you dislike about CloudTalk?

AG

Andrea G

10/18/23

4 out of 5

"Friendly and easy to use"

What do you like best about CloudTalk? I love that it allows you to leave notes on your calls, that is very helpful for agents. What do you dislike about CloudTalk?

AU

Anonymous User

10/18/23

3 out of 5

"Decent with room for improvement"

What do you like best about CloudTalk? Ease of use and overall user friendly that makes it a breeze dor daily usage. What do you dislike about CloudTalk?

MS

Mara S

10/15/23

5 out of 5

"Simple, pretty and functional!"

What do you like best about CloudTalk? The CloudTalk Application is the heart of my work as a Customer Relationship Manager. The simple interface is designed neatly and intergrates all functions I need for my daily business. I am happy to be using CloudTalk.

AU

Anonymous User

10/14/23

4 out of 5

"Propper tool for cold outreach needs"

What do you like best about CloudTalk? I've enjoyed their flexibility and rather open functionality. It integrates well with our current techstack. Super easy to launch.

CH

Cristian h

10/13/23

5 out of 5

"excelente servicio"

What do you like best about CloudTalk? su efectividad en contacto y manejo de plataforma What do you dislike about CloudTalk?