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9.6

Spot Score

CloudTalk - Call Center Software

CloudTalk Reviews in April 2025: User Ratings, Pros & Cons

Efficiently elevate call center performance.

4.4

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Starts from $25/User/Month when Billed Yearly

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CloudTalk Reviews & Ratings

4.4

Very Good

Based on 1099 ratings & 1297 reviews

Rating Distribution

Excellent

(842)

Very Good

(342)

Good

(46)

Poor

(22)

Terible

(45)

Expert's Review

Cloudtalk's customer support stands out, offering a seamless transition and efficient number porting process. The platform provides a comprehensive set of features essential for a cloud-based phone system, granting users complete control over incoming call configurations. Despite some challenges in accessing sales departments, Cloudtalk delivers a user-friendly ...Read more

CloudTalk pros and cons

  • Easy to use interface with seamless integration for productivity tools like CRM systems.

  • Fast and responsive customer support appreciated by users for efficient issue resolution.

  • Wide range of features including call recording, call statistics, and call tracking contribute to improved business operations.

  • Reliable call quality even for international calls, reducing concerns about signal quality and cost.

  • Challenges reported in contacting sales and support teams, leading to frustrations among users trying to get assistance.

  • Delayed or lack of response to queries and requests, indicating the need for improved communication and availability.

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Showing 71-80 out of 1297

AU

Anonymous User

11/14/23

4 out of 5

"Es bastante intuitivo, facil de entender, buena calidad en las llamadas."

What do you like best about CloudTalk? Es facil de entender, tiene bastantes formas de mantener orgnizada la información. Buena calidad de llamadas. El soporte al cliente es genial.

AS

Andrés S

11/06/23

5 out of 5

"Es excelente!"

What do you like best about CloudTalk? Es muy facil de utilizar, la versión de escritorio es muy util y realmente fácil para cualquier persona What do you dislike about CloudTalk?

AS

Andrés S

11/06/23

5 out of 5

"Es excelente!"

What do you like best about CloudTalk? Es muy facil de utilizar, la versión de escritorio es muy util y realmente fácil para cualquier persona What do you dislike about CloudTalk?

AU

Anonymous User

11/06/23

4.5 out of 5

"easy to use and accessible"

What do you like best about CloudTalk? The tools are simple and it is easy to handle What do you dislike about CloudTalk?

KN

Kevin Nickley

11/05/23

1 out of 5

Company is terrible

Company is terrible, skipped all our demos, took weeks to get back to simple inquiries. Don’t bother. Try JustCall instead.

KN

Kevin Nickley

11/05/23

1 out of 5

Company is terrible

Company is terrible, skipped all our demos, took weeks to get back to simple inquiries. Don’t bother. Try JustCall instead.

AJ

Ana J

11/02/23

4.5 out of 5

"almost as good as a regular phone line"

What do you like best about CloudTalk? How easy it is to connect with foreign numbers and the fact that calls can be recorded What do you dislike about CloudTalk?

JC

Juan Carlos G

10/30/23

4.5 out of 5

"Easy to use and quick implementation for a small company. Provides integration with CRM solutions"

What do you like best about CloudTalk? Cloudtalk is easy to use and implement, provides integration with CRM solutions and other apps. Also it's possible develop own software solutions or tools with their API. Customer Service is very helpful and they reply quick to our possible enquirires.

JC

Juan Carlos G

10/30/23

4.5 out of 5

"Easy to use and quick implementation for a small company. Provides integration with CRM solutions"

What do you like best about CloudTalk? Cloudtalk is easy to use and implement, provides integration with CRM solutions and other apps. Also it's possible develop own software solutions or tools with their API. Customer Service is very helpful and they reply quick to our possible enquirires.

JI

John I

10/27/23

3.5 out of 5

"Meets the needs of our business"

What do you like best about CloudTalk? It's integration with other customer-facing platforms that we use. What do you dislike about CloudTalk?