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9.6

Spot Score

CloudTalk - Call Center Software

CloudTalk Reviews in April 2025: User Ratings, Pros & Cons

Efficiently elevate call center performance.

4.4

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Starts from $25/User/Month when Billed Yearly

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CloudTalk Reviews & Ratings

4.4

Very Good

Based on 1099 ratings & 1297 reviews

Rating Distribution

Excellent

(842)

Very Good

(342)

Good

(46)

Poor

(22)

Terible

(45)

Expert's Review

Cloudtalk's customer support stands out, offering a seamless transition and efficient number porting process. The platform provides a comprehensive set of features essential for a cloud-based phone system, granting users complete control over incoming call configurations. Despite some challenges in accessing sales departments, Cloudtalk delivers a user-friendly ...Read more

CloudTalk pros and cons

  • Easy to use interface with seamless integration for productivity tools like CRM systems.

  • Fast and responsive customer support appreciated by users for efficient issue resolution.

  • Wide range of features including call recording, call statistics, and call tracking contribute to improved business operations.

  • Reliable call quality even for international calls, reducing concerns about signal quality and cost.

  • Challenges reported in contacting sales and support teams, leading to frustrations among users trying to get assistance.

  • Delayed or lack of response to queries and requests, indicating the need for improved communication and availability.

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Showing 51-60 out of 1297

EL

Elliot L

11/20/23

4.5 out of 5

"Support that listens to what you say"

What do you like best about CloudTalk? Unlike other VoIP systems we've used, such as AirCall or Dialpad, CloudTalk genuinely listens to your queries. None of this fake - "We appreciate your feedback."... Instead, CloudTalk listens to you, goes off, and does it – GREAT!

AU

Anonymous User

11/20/23

4.5 out of 5

"Good Service & great customer support"

What do you like best about CloudTalk? It works great and very easy to use. You can setup cloudtalk without training even for remote workers. What do you dislike about CloudTalk?

AU

Anonymous User

11/20/23

3.5 out of 5

"Good system for outbound calls in multiple countries."

What do you like best about CloudTalk? Good connection, straightforward, and integrates with Salesforce. One click in salesforce directs us to cloudTalk and we receive notifications and calls on the phone.

AU

Anonymous User

11/20/23

3.5 out of 5

"Good system for outbound calls in multiple countries."

What do you like best about CloudTalk? Good connection, straightforward, and integrates with Salesforce. One click in salesforce directs us to cloudTalk and we receive notifications and calls on the phone.

AU

Anonymous User

11/17/23

5 out of 5

"stefan o. review"

What do you like best about CloudTalk? Customer Support Number of Features

SG

SMC G

11/17/23

5 out of 5

"Great service with good functionality and features"

What do you like best about CloudTalk? It tells you what time it is in the country you are calling, and it gives you the flag so you know where you are calling. Also it allows you to have SMS templates which makes things easier.

SG

SMC G

11/17/23

5 out of 5

"Great service with good functionality and features"

What do you like best about CloudTalk? It tells you what time it is in the country you are calling, and it gives you the flag so you know where you are calling. Also it allows you to have SMS templates which makes things easier.

AU

Anonymous User

11/17/23

5 out of 5

"stefan o. review"

What do you like best about CloudTalk? Customer Support Number of Features

PA

Paul A

11/16/23

5 out of 5

"We LOVE CloudTalk, having tried so many others!"

What do you like best about CloudTalk? The best thing about CloudTalk is the support they provide. It's always quick, kind and useful. The systems are also great and simple to use and made it really easy for us to integrate our system in to it.

AU

Anonymous User

11/16/23

5 out of 5

"A CloudTalk me conecta com pessoas de todo brasil todos os dias!"

What do you like best about CloudTalk? Concerteza a facilidade, só clicar e ele direciona, e oque eu acho mais util é a possibilidade de ver o nome e informaçoes do lead, assim confirmar se o numero está correto.