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9.6

Spot Score

CloudTalk - Call Center Software

CloudTalk Reviews in April 2025: User Ratings, Pros & Cons

Efficiently elevate call center performance.

4.4

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Starts from $25/User/Month when Billed Yearly

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CloudTalk Reviews & Ratings

4.4

Very Good

Based on 1099 ratings & 1297 reviews

Rating Distribution

Excellent

(842)

Very Good

(342)

Good

(46)

Poor

(22)

Terible

(45)

Expert's Review

Cloudtalk's customer support stands out, offering a seamless transition and efficient number porting process. The platform provides a comprehensive set of features essential for a cloud-based phone system, granting users complete control over incoming call configurations. Despite some challenges in accessing sales departments, Cloudtalk delivers a user-friendly ...Read more

CloudTalk pros and cons

  • Easy to use interface with seamless integration for productivity tools like CRM systems.

  • Fast and responsive customer support appreciated by users for efficient issue resolution.

  • Wide range of features including call recording, call statistics, and call tracking contribute to improved business operations.

  • Reliable call quality even for international calls, reducing concerns about signal quality and cost.

  • Challenges reported in contacting sales and support teams, leading to frustrations among users trying to get assistance.

  • Delayed or lack of response to queries and requests, indicating the need for improved communication and availability.

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Showing 21-30 out of 1297

AU

Anonymous User

05/31/24

3.5 out of 5

"Solid product"

What do you like best about CloudTalk? Easy to use of mobile or PC Mobile numbers internationally

DF

Daniel F

05/30/24

5 out of 5

"CloudTalk - Reliable product and great service"

What do you like best about CloudTalk? Easy to use SaaS and prices and customerservice that are hard to beat What do you dislike about CloudTalk?

AU

Anonymous User

05/30/24

4.5 out of 5

"Overall a great service with great support whenever needed."

What do you like best about CloudTalk? Cloudtalk is quite easy to use and relatively easy to set up also. The support team is always willing to help. What do you dislike about CloudTalk?

CD

Camilo D

05/25/24

2.5 out of 5

"Presenta mucho retraso en la llamada y se corta la comunicación constantemente."

What do you like best about CloudTalk? Me gusta la interfaz del aplicativo ya que es facil de utilizar, la busqueda de llamadas es facil de realizar. What do you dislike about CloudTalk?

E

EC

05/24/24

5 out of 5

Cloudtalk has helped me so much.

Cloudtalk has helped me so much. Being able to call international numbers without having to worry about OS charges has changed the game when I have a job contacting people all around the world. The calling quality is great.

NR

Nikolay R

05/23/24

5 out of 5

Cloudtalk's intuitiveness is insurmountable.

CloudTalk is hands-down the most intuitive virtual phone software I have come across. We use it on a day-to-day basis for B2C needs without fail. It is extremely easy and straightforward to set up, use, and maintain. Within the past couple of months (during which we have used it for both inbound and outbound calls), I have not noticed any issues with the software. The quality of the calls is crisp, the reporting dashboards display of the necessary information, and the post-call "wrapping" ...

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TW

Timmon Whitehead

05/20/24

4 out of 5

Great experience with CloudTalk

We have recently made the switch to CloudTalk form another VOIP provider as they ordered a much more comprehensive integration with our chosen CRM (Pipedrive). The intail setup was quick and easy and any questions were answered comprehensively by their support team. We transferred our number from our old provider which was all dealt with by CloudTalk. Again, this was simple and straightforward and the porting team kept us up to date with the progress. We are very happy with CloudTalk and ...

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OF

Omar Feki

04/11/24

5 out of 5

Recommended! Daily use at work

I use the programme every day because I work with it. It is reliable, the call quality is good and it is very easy to use. I personally use it as a Plugin for Pipedrive (CRM Software), recommended!

SQ

Selina Quicken

03/14/24

4 out of 5

Very convenient & easy to use

Very convenient & easy to use. User-friendly and honestly just dummy-proof.

M

Matthew

03/06/24

5 out of 5

THE BEST

Found the system really user-friendly and easy to work with. Definitely the company to use. If you do have any questions their customer care center always gives quick and easy advice and help.