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9.6

Spot Score

CloudTalk - Call Center Software

CloudTalk Reviews in April 2025: User Ratings, Pros & Cons

Efficiently elevate call center performance.

4.4

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Starts from $25/User/Month when Billed Yearly

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CloudTalk Reviews & Ratings

4.4

Very Good

Based on 1099 ratings & 1297 reviews

Rating Distribution

Excellent

(842)

Very Good

(342)

Good

(46)

Poor

(22)

Terible

(45)

Expert's Review

Cloudtalk's customer support stands out, offering a seamless transition and efficient number porting process. The platform provides a comprehensive set of features essential for a cloud-based phone system, granting users complete control over incoming call configurations. Despite some challenges in accessing sales departments, Cloudtalk delivers a user-friendly ...Read more

CloudTalk pros and cons

  • Easy to use interface with seamless integration for productivity tools like CRM systems.

  • Fast and responsive customer support appreciated by users for efficient issue resolution.

  • Wide range of features including call recording, call statistics, and call tracking contribute to improved business operations.

  • Reliable call quality even for international calls, reducing concerns about signal quality and cost.

  • Challenges reported in contacting sales and support teams, leading to frustrations among users trying to get assistance.

  • Delayed or lack of response to queries and requests, indicating the need for improved communication and availability.

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Showing 121-130 out of 1297

WP

Wilmer P

09/15/23

5 out of 5

"La mejor aplicación para gestionar llamadas"

What do you like best about CloudTalk? Pienso que lo mejor que tiene cloudtalk es la facilidad para poder rastrear o monitorear las llamadas entrantes y salientes, por ejemplo me encanta poder escuchar las llamadas a tiempo real, además que los reportes son muy buenos para hacer auditorías y generar gráficos.

TT

tom T

09/14/23

4 out of 5

"use it for work daily"

What do you like best about CloudTalk? it is a great way to open your bussines to new bussines to What do you dislike about CloudTalk?

RA

Radostina A

09/11/23

5 out of 5

"Easy to use."

What do you like best about CloudTalk? Easy to use. My favorite features are 'tags' and 'notes' which helped me a lot with the follow-up :) What do you dislike about CloudTalk?

BH

Ben H

09/11/23

5 out of 5

"Great platform"

What do you like best about CloudTalk? Using different numbers. Being able to use a mobile and a landline and can send texts too. What do you dislike about CloudTalk?

AU

Anonymous User

09/10/23

5 out of 5

"Best phone system ever!"

What do you like best about CloudTalk? great communication system, no interruptions, perfect signal What do you dislike about CloudTalk?

SC

Simcha Chaya B

09/10/23

5 out of 5

"Customer service user. Cloudtalk has proved to be very useful for reaching out to prospects."

What do you like best about CloudTalk? I like the online dashboard, the ability to keep track of my calls and the ability to test the quality of my calls. What do you dislike about CloudTalk?

PP

Pavel P

09/08/23

5 out of 5

"Best B2B provider we have found"

What do you like best about CloudTalk? Product Quality Support from Cloudtalk

AU

Anonymous User

09/08/23

4 out of 5

"Handy tool to avoid calling clients from personal phone"

What do you like best about CloudTalk? The best thing about Cloud Talk is that it allows me to give clients a phone number to call that is not my personal, and so I can control the hours. It also allows me to dial long distance call from both my phone and the desktop app.

AU

Anonymous User

09/08/23

4 out of 5

"Easy to pick up and use."

What do you like best about CloudTalk? Quality of the calls and recordings was brilliant. Cheap rates to call anywhere in the world.

AU

Anonymous User

09/07/23

5 out of 5

"Cloudtalk is a great way to connect with your clients anytime and from anywhere"

What do you like best about CloudTalk? I love that it works seemlessly and you can use it from any device that is connected to wi-fi. What do you dislike about CloudTalk?