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9.6

Spot Score

CloudTalk - Call Center Software

CloudTalk Reviews in April 2025: User Ratings, Pros & Cons

Efficiently elevate call center performance.

4.4

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CloudTalk Reviews & Ratings

4.4

Very Good

Based on 1099 ratings & 1297 reviews

Rating Distribution

Excellent

(842)

Very Good

(342)

Good

(46)

Poor

(22)

Terible

(45)

Expert's Review

Cloudtalk's customer support stands out, offering a seamless transition and efficient number porting process. The platform provides a comprehensive set of features essential for a cloud-based phone system, granting users complete control over incoming call configurations. Despite some challenges in accessing sales departments, Cloudtalk delivers a user-friendly ...Read more

CloudTalk pros and cons

  • Easy to use interface with seamless integration for productivity tools like CRM systems.

  • Fast and responsive customer support appreciated by users for efficient issue resolution.

  • Wide range of features including call recording, call statistics, and call tracking contribute to improved business operations.

  • Reliable call quality even for international calls, reducing concerns about signal quality and cost.

  • Challenges reported in contacting sales and support teams, leading to frustrations among users trying to get assistance.

  • Delayed or lack of response to queries and requests, indicating the need for improved communication and availability.

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Showing 101-110 out of 1297

AU

Anonymous User

10/12/23

4.5 out of 5

"One of the best providers I've tried!"

What do you like best about CloudTalk? It's easy to use, allows me to track calls with my clients/users, and works better than other providers I've tried in the past.

WM

Will M

10/12/23

4.5 out of 5

"CloudTalk streamlines communication with customers"

What do you like best about CloudTalk? Using cloudtalk is useful for me in the day to day becasue of the efficeny of calls i can make. As an AE, it is important to have easy access to contacts and for that software to be reliable when calling.. Espeically if it is a cold call.

SP

Santiago P

10/12/23

4.5 out of 5

"its nice"

What do you like best about CloudTalk? how esy it is also conection is good i like it What do you dislike about CloudTalk?

AU

Anonymous User

10/12/23

4.5 out of 5

"CloudTalk Review"

What do you like best about CloudTalk? The most helpful thing about cloudtalk is that its a very intuitive and easy way to contact with your clientes and keep track of everything. It is very easy to implement of the company calls flow and the integration was just perfect for us. The customer support was very fast to respond.

RB

Raj B

10/12/23

4.5 out of 5

"Cloudtalk for Work"

What do you like best about CloudTalk? Very useful, the whole team and monitor activity and listen back to calls for future reference. Was very easy to add new numbers from different countries and manage different users.

AU

Anonymous User

10/12/23

4.5 out of 5

"One of the best providers I've tried!"

What do you like best about CloudTalk? It's easy to use, allows me to track calls with my clients/users, and works better than other providers I've tried in the past.

MV

Michelle V

10/12/23

4 out of 5

"Good Overall"

What do you like best about CloudTalk? Calling different countries Integration with CRM

AU

Anonymous User

10/12/23

4 out of 5

"sometimes we have technical problems but the support people are the best"

What do you like best about CloudTalk? It's functional for our job when we require to watch the performance of our people What do you dislike about CloudTalk?

AU

Anonymous User

10/12/23

4 out of 5

"Good Experience"

What do you like best about CloudTalk? Good experience as we did not have call disconnection issue, good connectivity What do you dislike about CloudTalk?

DH

Dani H

10/12/23

4 out of 5

"It does what you expect form it, easy to use and also easy to link up."

What do you like best about CloudTalk? It fits the needs of calling, but the most important part aswel is you can review the calls you had with it. And also easy intergrations.